Job Description
As a Customer Success Manager at Prisms, you will be responsible for ensuring the successful integration and implementation of the Immersive Virtual Reality instructional model in secondary math and science classrooms. You will manage account health, build relationships, and facilitate renewals. You will collaborate with District Leaders to drive adoption of Prisms. You will work with internal teams (content and development, technical operations, curriculum & instruction) to design and sustain a comprehensive implementation apparatus. You will also conduct QA review of content, monitor implementation, and analyze data. This role requires proactive communication, collaboration and the ability to solve problems to help K-12 students succeed.
Must Have:
- Commitment to transforming STEM education.
- Bachelor’s degree in a STEM field or Master’s degree in STEM education preferred.
- 2-5 years of Grades 6-12 teaching experience preferred.
- 2-5 years of Customer Success or Account Executive experience at a start-up preferred.
- Clear and process-oriented communicator.
- Highly motivated and skilled at working individually and collaboratively.
- Exceptional written and verbal communication skills.
- Willingness to travel onsite (locally) 1-2X/month regionally.
- Reside in the DMV region (District of Columbia, Maryland, or Virginia).
Job Description
Prisms is currently seeking a Customer Success Manager to enable the successful integration and implementation of our Immersive Virtual Reality instructional model in secondary math & science classrooms. Working alongside the Customer Success team you will own account health, relationships, and renewals. You will interface directly with District Leaders to drive & ensure the successful adoption of Prisms.
Prisms is a rapidly growing start-up with incredible ambition and sky high standards for excellence. We are building a company that we believe will legitimately change the world of K-12 education. Joining now means you will have tremendous agency but also tremendous responsibility to refine, contribute to, and ultimately execute our shared vision of what’s possible in K-12 math & science classrooms through the use of cutting edge immersive technology.
Key Responsibilities
Quarterback partner relationships from pre-sale to close to renewal & expansion
Maintain visibility into overall account health to prioritize, minimize churn, and maximize NRR
Partner effectively with internal teams: content and development; technical operations; curriculum & instruction; to design and sustain a comprehensive, scalable implementation apparatus that will drive successful customer adoption
Conduct QA review of content and instructional support tools while actively monitoring implementation through ongoing data analysis & meetings with key stakeholders
Requirements
Commitment to transforming and reimagining STEM education
Bachelor’s degree in a STEM field or a Master’s degree in STEM education preferred
2-5 years of Grades 6-12 teaching experience preferred
2-5 years of Customer Success or Account Executive experience at a start-up / growth enterprise preferred
A clear and process-oriented communicator who can deliver thoughtful, meaningful presentations to diverse groups of stakeholders
Highly motivated and skilled at working individually and collaborating with a cross-functional team
Exceptional written and verbal communication skills
Willigness to travel onsite (locally) 1-2X/month regionally
Reside in the DMV region (District of Columbia, Maryland, or Virginia)
To apply please email resume and letter of interest to csm_jobs@prismsvr.com.
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