Customer Success Manager

Job Description

Prisms is currently seeking a Customer Success Manager to enable the successful integration and implementation of our Immersive Virtual Reality instructional model in secondary math & science classrooms. Working alongside the Customer Success team you will own account health, relationships, and renewals. You will interface directly with District Leaders to drive & ensure the successful adoption of Prisms.

Prisms is a rapidly growing start-up with incredible ambition and sky high standards for excellence. We are building a company that we believe will legitimately change the world of K-12 education. Joining now means you will have tremendous agency but also tremendous responsibility to refine, contribute to, and ultimately execute our shared vision of what’s possible in K-12 math & science classrooms through the use of cutting edge immersive technology.

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Key Responsibilities

• Quarterback partner relationships from pre-sale to close to renewal &
  expansion
• Maintain visibility into overall account health to prioritize, minimize churn, and
  maximize NRR
• Partner effectively with internal teams: content and development; technical
  operations; curriculum & instruction; to design and sustain a comprehensive,
  scalable implementation apparatus that will drive successful customer
  adoption
• Conduct QA review of content and instructional support tools while actively
  monitoring implementation through ongoing data analysis & meetings with key
  stakeholders

Requirements

• Commitment to transforming and reimagining STEM education
• Bachelor’s degree in a STEM field or a Master’s degree in STEM education
  preferred
• 2-5 years of Grades 6-12 teaching experience preferred
• 2-5 years of Customer Success or Account Executive experience at a start-up
  / growth enterprise preferred
• A clear and process-oriented communicator who can deliver thoughtful,
  meaningful presentations to diverse groups of stakeholders
• Highly motivated and skilled at working individually and collaborating with a
  cross-functional team
• Exceptional written and verbal communication skills
  
• Willigness to travel onsite (locally) 1-2X/month regionally

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To apply please email resume and letter of interest to csm_jobs@prismsvr.com.