Customer Success Manager

Job Description ‍ Prisms is currently seeking a Customer Success Manager to enable the successful integration and implementation of our Immersive Virtual Reality instructional model in secondary math & science classrooms. Working alongside the Customer Success team you will own account health, relationships, and renewals. You will interface directly with District Leaders to drive & ensure the successful adoption of Prisms. Prisms is a rapidly growing start-up with incredible ambition and sky high standards for excellence. We are building a company that we believe will legitimately change the world of K-12 education. Joining now means you will have tremendous agency but also tremendous responsibility to refine, contribute to, and ultimately execute our shared vision of what’s possible in K-12 math & science classrooms through the use of cutting edge immersive technology. ‍ Key Responsibilities Quarterback partner relationships from pre-sale to close to renewal & expansion Maintain visibility into overall account health to prioritize, minimize churn, and maximize NRR Partner effectively with internal teams: content and development; technical operations; curriculum & instruction; to design and sustain a comprehensive, scalable implementation apparatus that will drive successful customer adoption Conduct QA review of content and instructional support tools while actively monitoring implementation through ongoing data analysis & meetings with key stakeholders Requirements Commitment to transforming and reimagining STEM education Bachelor’s degree in a STEM field or a Master’s degree in STEM education preferred 2-5 years of Grades 6-12 teaching experience preferred 2-5 years of Customer Success or Account Executive experience at a start-up / growth enterprise preferred A clear and process-oriented communicator who can deliver thoughtful, meaningful presentations to diverse groups of stakeholders Highly motivated and skilled at working individually and collaborating with a cross-functional team Exceptional written and verbal communication skills Willigness to travel onsite (locally) 1-2X/month regionally Reside in the DMV region (District of Columbia, Maryland, or Virginia) ‍ To apply please email resume and letter of interest to csm_jobs@prismsvr.com.