Customer Success Manager, District Team
6 Months ago • All levels
Education
Job Description
As a Customer Success Manager, District Team at Quizizz, you'll manage a large portfolio of K-12 school accounts, focusing on renewals, stakeholder engagement, and value demonstration. Responsibilities include proactively managing renewals, building relationships with key stakeholders, identifying and mitigating churn risks, uncovering growth opportunities, collaborating with cross-functional teams, tracking key metrics, driving product usage, and contributing to VOC initiatives. You'll leverage data insights and customer success tools to enhance the educational journey and achieve strategic goals. A deep understanding of educational leadership, funding sources (Title funding, ESSER), and education policies is essential.
Must Have:
- Extensive experience with educational leaders (districts, agencies)
- Familiarity with educational funding sources and programs
- Understanding of education policies impacting district decisions
- Proven ability to navigate regional priorities for renewals and expansion
- Own the renewal process and drive growth within your book of business
Perks:
- 100% healthcare coverage for you and your dependents
- Competitive compensation
- Unlimited PTO and flexible remote and hybrid work
- Additional health, financial, and professional development benefits
About Us
Quizizz is a global learning platform on a mission to help teachers motivate every student in the world. Our customers span K-12, higher education, and corporate settings. Every month, Quizizz is used by more than 50M monthly active users in 100+ countries. In the U.S. alone, Quizizz is used in over 80% of K-12 schools. We are a high-growth, profitable SaaS company backed by leading venture investors, including Tiger Global, GSV, Nexus Venture Partners, and others.
With a commitment to fostering active learning, and taking Quizizz to more learners across the globe. If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Quizizz is the right place for you.
Joining the schools team at Quizizz, this Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic goals.
What you'll do…
- Own the Renewal Process: Proactively manage and drive renewals for your district accounts, ensuring a seamless and positive experience to maintain long-term partnerships.
- Strategic Stakeholder Engagement: Build and nurture relationships with key customer stakeholders to identify their priorities, address concerns, and highlight the value of our solutions.
- Deliver Value-Driven Conversations: Regularly demonstrate the ROI and impact of our products by aligning customer goals with our platform's capabilities to reinforce the value proposition.
- Mitigate Churn Risks: Identify at-risk accounts early through health checks and engagement signals, and implement tailored action plans to re-engage and retain them.
- Uncover Growth Opportunities: Partner with customers to identify ways to expand adoption, upsell additional offerings, and drive deeper product usage that aligns with their strategic objectives.
- Collaborate for Success: Work cross-functionally with Sales, Onboarding, and Support teams to ensure customers achieve success and meet milestones that lead to retention and growth.
- Track & Report Progress: Monitor key metrics (e.g., product adoption, usage, health scores) to track progress, report outcomes, and guide conversations that drive retention and expansion.
- Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement.
- Initiate proactive outreach to encourage and boost product adoption.
- Maintain regular engagement through various touchpoints throughout the customer journey
- Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings.
Must have’s...
- Extensive experience or strong relationships with educational leaders, including districts, regional education agencies, or charter organizations.
- Familiarity with funding sources, including state and federal programs such as Title funding, ESSER allocations, and other grant opportunities.
- Understanding of education policies and legislation that impact district and school decision-making, with the ability to anticipate and respond to challenges or opportunities.
- Proven ability to navigate and leverage regional priorities to support customer renewals and drive expansion efforts across school districts.
Working at Quizizz
- 100% healthcare coverage for you and your dependents.
- Competitive compensation.
- Unlimited PTO and flexible remote and hybrid work.
- Additional health, financial, and professional development benefits.
If you are looking for an opportunity to make an impact in the education technology space and contribute to the growth of a fast-paced and innovative company, Quizizz is the perfect place for you. Join us in creating engaging learning experiences that inspire students worldwide!
Quizizz is an equal opportunity employer and we believe diversity is key to our success.
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