Customer Support

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team. Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. Provides services according to the Service Delivery scope to meet specific KPIs. Supports delivery of Procurement services into the Business. Maintains a proactive working attitude towards the Client. Has basic knowledge of the Stakeholder community within the work perimeter. Understands the P2P process. Has basic knowledge about cross functional work. Builds knowledge and experience in a number of domains of expertise. Contributes to a positive and collaborative team culture. Identifies, reports and participates in process improvements implementation. Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets. Demonstrates knowledge of processes and procedures relevant to the function. Accountable for process compliance within the work perimeter. Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion. Continually strives to simplify, standardize and improve processes subject to approval of the senior professional. Continually seeks out ways to improve Client satisfaction. Helps the team to achieve common goals. Is supportive of knowledge and best practice sharing. Acts to overall procurement policies and processes.