Customer Support Specialist
Job Description
- Experience with CRM, such as C4C preferred
- Excellent oral and written communication skills
- Demonstrated accountability with customers and consistent follow-through.
- Proficiency with Microsoft Office Products including Word, Excel and PowerPoint
The Customer Service Specialist is responsible for profitable, proactive aftermarket revenue generation through the Spare Part Sales business.
ESSENTIAL JOB DUTIES & RESPONSIBILITIES
- Works with relevant departments (including Master Data, Finance, and Shipping) to support customer orders, keeping key NBS Next metrics at top of mind.
- Supports spare part sales, providing quotations for spare parts, communicating with customers on a regular basis in accordance with our NBS Next initiatives and policies (including minimum order values), and entering new spare part orders (prioritizing Top Customer orders).
- Enter customer orders into the ERP system and process credit card payments as required.
- Review current cost of parts with Purchasing department to ensure current sell prices meet gross margin expectations.
- Files correspondence in Electronic Filing System (EFS).
- Any other duties that may reasonably be assigned.
EDUCATION & EXPERIENCE REQUIREMENT
Detail-oriented, self-starter with strong communication and organizational skills. The successful candidate will have a proven ability to multi-task and work collaboratively as well as independently in a dynamic and entrepreneurial environment. The required qualifications for this position are as follows:
- Excellent oral and written communication skills
- Demonstrated accountability skills with customers, consistent follow through with customer requests and maintaining time commitments
- Proficiency with Microsoft Office Products including Word, Excel and PowerPoint
- Experience with CRM, such as C4C preferred
SKILLS & ABILITIES
- Must have strong people skills to interact with customers, suppliers and co-workers in a team based environment.
- Must have the ability to manage multiple tasks and work independently with minimal direction.
- Must have good communication skills, including written, verbal, and listening.
WORKING CONDITIONS & PHYSICAL DEMANDS
Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
TRAVEL REQUIRED
None
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