Customs Manager

Are you a trade compliance expert who thrives on solving complex challenges and driving operational excellence? Join us as a Customs Manager and play a pivotal role in shaping compliant, efficient, and cost-effective cross-border trade operations for one of the world’s most innovative companies.

About the Role

As a Customs Manager, you will lead North American import and export operations with a primary focus on the U.S. and Canada. You’ll partner with brokers, freight forwarders, and internal stakeholders to ensure our supply chain moves seamlessly, while safeguarding compliance with evolving global trade regulations. This role offers the opportunity to influence strategy, strengthen compliance programs, and deliver measurable business value through smarter, faster, and more resilient customs operations.

What You’ll Do

• Lead Compliance Excellence: Oversee all customs and trade compliance activities for U.S. and Canadian operations, ensuring adherence to global regulations and internal standards.
• Broker & Partner Management: Manage customs brokers and freight forwarders, including performance reviews (QBRs), SOPs, and scorecards to drive accountability and efficiency.
• Operational Innovation: Identify and implement opportunities to improve cross-border efficiencies, reduce costs, and minimize compliance risks.
• Strategic Guidance: Serve as the subject matter expert on trade compliance, providing insights and updates on regulatory changes, and advising global stakeholders on customs strategies.
• Policy & Process Leadership: Develop, document, and enforce customs policies and procedures covering classification, country of origin, valuation, and recordkeeping.
• Data-Driven Insights: Mine and analyze trade data to quantify risk, monitor performance, and guide decision-making.
• Training & Best Practices: Build organizational capability by delivering training to teams, partners, and vendors on compliance requirements and best practices.
• Cross-Functional Leadership: Partner with supply chain, logistics, legal, and business units to align customs operations with company goals.
• Continuous Improvement: Drive projects and initiatives that strengthen compliance, streamline processes, and support long-term business growth.

What You’ll Bring

• 8+ years of experience in customs regulations, clearance, and brokerage (technology industry experience preferred).
• Deep knowledge of U.S. import regulations, tariff classifications, country of origin, and valuation.
• Strong vendor management experience, with the ability to influence performance across brokers and service providers.
• Proven track record in developing and implementing process improvements and compliance best practices.
• Exceptional problem-solving, project management, and prioritization skills.
• Strong communication and presentation abilities, with a talent for collaboration across global teams.
• Proficiency in Microsoft Office (Excel, PowerPoint); SAP experience a plus.
• Bachelor’s degree in International Business, Supply Chain, or related field required; MS/MBA preferred.
• Experience with supply chain security programs (CTPAT, OEA) and duty drawback highly valued.
• Supervisory experience, including delegation, training, and performance management, preferred.

Why Join Us?

• Impact: Your expertise will directly shape the efficiency and compliance of our global supply chain.
• Innovation: Work with cutting-edge systems and processes in a fast-paced, dynamic environment.
• Growth: Expand your skills through cross-border projects, leadership opportunities, and global exposure.
• Collaboration: Join a team of passionate professionals who thrive on solving challenges together.

If you’re ready to take your customs expertise to the next level and make a measurable impact on global trade, we’d love to hear from you.

Apply today and help us build a smarter, more resilient supply chain.

The base pay range for this role is $93,150 to $140,650 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.