Job Description
The Delivery Operations Team Lead will liaise with Hiring Managers and HRBPs to understand hiring demands, manage requisitions in the ATS, and ensure effective job posting. This role involves managing recruitment processes, dispositioning candidates, achieving service levels, and ensuring high customer satisfaction. The lead will also monitor automation and drive continuous improvement, impacting team goals and potentially managing small teams.
Good To Have:
- Proficiency in spoken Spanish (bilingual nice to have).
Must Have:
- Liaise with Hiring Managers and HRBPs to clarify hiring demand fulfillment priorities.
- Manage requisitions for job profiles in the client's applicant tracking system (ATS).
- Understand past sourcing channels, start date schedules, and local resource support.
- Post job requisitions to analyzed channels as directed by the client.
- Deploy current client branding strategies consistently across locations.
- Leverage analytics insights for sourcing and advising the client's Talent Acquisition CoE.
- Manage various aspects of the recruitment process, including sourcing and exception processing.
- Disposition candidates and ensure completion of onboarding forms and background checks.
- Achieve required Service Levels and monthly demand fulfillment targets.
- Ensure client Hiring Managers complete requisitions and required approvals.
- Monitor automation and brainstorm continuous improvements.
- Minimum of 4 years of recruiting work experience.
- Bachelor's degree with a specialization in HR.
- Experience working in large teams and serving clients.
- Experience with U.S. and international recruitment.
- Experience with serving clients, preferably BPO clients.
- Excellent communication selling skills.
- Proficient in written and spoken English.
- Ability to get work done on time and with high quality.
- Ability to achieve and sustain high customer satisfaction from the client.
- Passion to deliver hiring commitments on time and within agreed Service Levels (SL).
Skill required: Talent Acquisition - HR Delivery Strategy
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
What would you do?
- Liaise with Hiring Managers and Human Resource Business Partners (HRBPs)
- Gains clarity on hiring demand fulfillment priorities and receives requisitions for job profiles in the client s applicant tracking system (ATS)
- Understand past sourcing channels, start date schedules and local resource support required to quickly fill positions
- Demand Posting - Uses vendor as directed by the client to automatically post the job requisition to analyzed channels that are most effective and from within the client s organization
- Understand current client branding strategies and deploys them consistently across locations
- Leverages analytics apps insights from the Accenture Talent Supply Demand and Analytics teams to more effectively source and advise the client s Talent Acquisition Center of Excellence (CoE)
- Manage the various aspects of the recruitment process like sourcing, processing exceptions (e.g. verbal offers where required, informational interview accommodations or scheduling).
- Disposition candidates throughout the process when not automated and ensures the completion of onboarding forms and background checks
- Achieve Service Levels - Ensures we are meeting required Service Levels.
- Operates within and achieves monthly demand fulfillment targets across client operation locations
- Quality Customer Satisfaction - Ensures that the client Hiring Managers complete their requisitions and required approvals to enable optimum levels of productivity, quality and capacity utilization
- Automation Monitoring and Continuous Improvement - Ensures candidates are progressing rapidly through the automated hiring process
- Brainstorms and highlights continuous improv
- Excellent communication selling skills
- Proficient in written spoken English or Spanish - bilingual nice to have
- Able to get work done on time and with high quality
- Able to achieve and sustain high customer satisfaction from the client
- Passion to deliver hiring commitments on time and within agreed Service Levels (SL) while operating under optimal levels of productivity capacity utilization
What are we looking for?
- Minimum of 4 years of recruiting work experience
- Bachelor s degree with a specialization in HR
- Experience working in large teams and serving clients
- Experience with U.S. and international recruitment
- Experience with serving clients. preferably, BPO clients
Roles and Responsibilities:
- In this role you are required to do analysis and solving of moderately complex problems
- May create new solutions, leveraging and, where needed, adapting existing methods and procedures
- The person would require understanding of the strategic direction set by senior management as it relates to team goals
- Primary upward interaction is with direct supervisor
- May interact with peers and/or management levels at a client and/or within Accenture
- Guidance would be provided when determining methods and procedures on new assignments
- Decisions made by you will often impact the team in which they reside
- Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
- Please note that this role may require you to work in rotational shifts
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