Delivery Solution Architect

About Prophecy

Prophecy is the world’s most advanced data integration platform, designed to make complex data work simple and powerful. Designed natively for modern cloud data platforms, Prophecy uniquely serves the needs of business analysts while ensuring enterprise-grade governance and compliance, giving organizations the confidence to innovate. Our AI-driven platform simplifies and automates data preparation, accelerating AI and analytics across Fortune 500 companies in banking, insurance, healthcare, life sciences, and technology. By enabling secure, self-service data transformation within a robust governance framework, Prophecy empowers every data user to develop, deploy, and monitor cloud-native data pipelines with ease. Today, Prophecy supports tens of thousands of pipelines, delivering clean, trusted, and timely data at scale to power the most demanding AI and analytics workloads.

At Prophecy, you’ll work on mission-critical technology that sits at the heart of the AI revolution. You’ll collaborate with top talent, innovate in an environment that values creativity and speed, and see your work power the data infrastructure for some of the world’s largest enterprises. If you’re passionate about building the future of data, Prophecy is where you’ll make an impact that matters.

About the Role

This is an amazing opportunity to be part of the professional services delivery team in a high-growth, high-potential startup. You will be working with a team of dynamic engineers who take pride in solving complex problems.

We're seeking A players to work with A players. We're a high-growth company on a once-in-a-lifetime journey to revolutionize the way data engineering is done. Be a part of it.

What You’ll Do

• Troubleshoot and resolve complex customer issues related to the Prophecy IDE
• Assist with issues around third-party integrations with the Prophecy environment
• Reproduce customer bugs in production and sandbox environments to capture additional context, build documentation and better understand the root cause
• Set clear expectations with customers on the next steps and then meet or exceed them
• Surprise and delight customers, even when problems are not solved quickly
• Provide best practices guidance and support for solutions developed by customers using Prophecy IDE
• Deliver proactive suggestions for improving performance and efficiency in customer-specific environments
• Demonstrate a true sense of ownership and coordinate with engineering to achieve timely resolution of customer issues and requests
• Participate in the creation and maintenance of company documentation and knowledge articles
• Be a true proponent of customer advocacy
• Be a team player and coach other team members as needed
• Develop and maintain advanced knowledge of Prophecy IDE architecture and administration
• Support customers and other customer support team members via chat, email and video conference

What You'll Need

• 8+ years of experience troubleshooting and supporting B2B large enterprise applications
• Advanced skills in Spark and SQL
• Strong work experience in production issue resolution
• Experience in financial services vertical
• You have built managed and maintained all aspects of ETL including development, bug fixing, monitoring and debugging of jobs
• Expert in Spark architecture and experience with Databricks/Snowflake environment configuration and management
• Experience with Git and CI/CD technologies
• Technology experience in SQL, Databricks/ Hadoop/ Spark Experienced in a variety of tools and products including Snowflake, BigQuery, Azure, Hadoop, CDP etc.
• You have experience of 'hands-on' technical support and escalation (through Incident, Change and Problem Management procedures) and ensure that SLAs are achieved, whilst also looking for ways to improve the day-to-day product delivery.
• Excellent verbal and written communication skills in English
• The ability to break down complex technical concepts and communicate them to stakeholders verbally and in writing
• Have a creative attitude toward problem-solving
• Entrepreneurial spirit, priding yourself on getting things done with a high level of quality
• Desire to work in a fast paced and unstructured startup environment
• Bachelors Degree in Computer Science or related

Preferred Qualifications

• Full-stack Data platform knowledge
• Good knowledge of cloud, on-prem, and service architecture in multi-region setups.
• Familiarity with OAuth/OIDC and IAM technologies.
• Experience creating queries, alerts and monitors in Grafana, Datadog or similar tools
• Experience developing pipelines in Prophecy IDE

Benefits and Perks

• Prophecy covers 99% of employee health insurance and 75% for dependents
• Very competitive compensation
• We offer $200 per month towards wellness, classes, gyms, massages, facials, and more!
• Celebrate your birthday and anniversary with a day off!
• Flexible PTO
• Company sponsored Long Term Disability and Life Insurance
• FSA/HSA
• Ability to have your fingerprint on an innovative platform
• End-to-end ownership of your projects
• And more!

*Benefits and perks may vary per country

Our Commitment to Diversity and Inclusion

At Prophecy, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Prophecy are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, political affiliation, race, religion, sexual orientation, socio-economic status, and any other protected characteristics.

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