Desktop Support Analyst

Our client is seeking a Desktop Support Analyst who has experience with white glove support in a busy professional office. The Desktop Support Analyst will provide technical assistance to a large and varied end-user population both on-site and remote. Support responsibilities include set up of desktops, laptops, tablets, smart phones, printers, video conferencing, audio conferencing, software and user training. Responsibilities * Provide end user support for any technical issues including but not limited to the desktop, phones, mobile devices, network and application. * Configure workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems. * Work closely with all levels of IT to quickly resolve hardware, AV/Conference or Telephony issues. Identify, track, troubleshoot and diagnose ongoing issues; provide recommendations, communicate effectively and follow through on resolution. * Identify and provide (when applicable) training for users. * Set up, support and maintain fleet of computers, laptops, terminals, and printers. * Keep computers current with OS version as well as all applications installed. * Identify, diagnose, solve and/or track to resolution hardware and software problems. * Differentiate between hardware and software problems. * Provide on & occasionally off site support to end users home, client sites or remote offices. * Test and evaluate hardware as assigned. * Conduct project related research as assigned. * Write, review and/or maintain technical documentation for administration tasks and for installation and configuration of software and hardware. * Move and set up computer equipment, phones, printers and mobile devices based for onboarding and off-boarding of staff. * Provide support and set up for video conference, mobile devices and IP telephony (VOIP) systems. * Provide support for creation, deletion and modification of user\phone profiles using Cisco Call Manager. * Keep inventory of all onsite, short\long term firm issued equipment including WFH setups. * Must be able to work outside of regular hours in order to accommodate complete business needs.. * Perform routine conference room check to ensure they are properly maintained and updated * Perform other duties as assigned. * Experience with testing and troubleshooting PC's, phones and laptops * Excellent verbal communication skills required * Excellent customer relationship skills required * The ability to work with a small, highly agile team * The ability to adapt to rapidly changing requirements and strategies