Job Description
The Desktop Support Analyst will provide technical assistance to a large and varied end-user population both on-site and remote. Support responsibilities include set up of desktops, laptops, tablets, smart phones, printers, video conferencing, audio conferencing, software and user training. Responsibilities include providing end user support, configuring workstations, resolving hardware/AV/Conference issues, providing user training, maintaining computer equipment, diagnosing and solving hardware/software problems, and providing on/off-site support. They will also manage inventory, support video conference and telephony systems and perform routine conference room checks. The candidate must be able to work outside regular hours to accommodate business needs.
Must Have:
- Experience with testing and troubleshooting PCs, phones, and laptops.
- Excellent verbal communication skills required.
- Excellent customer relationship skills required.
- Ability to work with a small, agile team.
- Ability to adapt to rapidly changing requirements and strategies.
Company Description
Our client is seeking a Desktop Support Analyst who has experience with white glove support in a busy professional office.
Job Description
The Desktop Support Analyst will provide technical assistance to a large and varied end-user population both on-site and remote. Support responsibilities include set up of desktops, laptops, tablets, smart phones, printers, video conferencing, audio conferencing, software and user training.
Responsibilities
- Provide end user support for any technical issues including but not limited to the desktop, phones, mobile devices, network and application.
- Configure workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems.
- Work closely with all levels of IT to quickly resolve hardware, AV/Conference or Telephony issues. Identify, track, troubleshoot and diagnose ongoing issues; provide recommendations, communicate effectively and follow through on resolution.
- Identify and provide (when applicable) training for users.
- Set up, support and maintain fleet of computers, laptops, terminals, and printers.
- Keep computers current with OS version as well as all applications installed.
- Identify, diagnose, solve and/or track to resolution hardware and software problems.
- Differentiate between hardware and software problems.
- Provide on & occasionally off site support to end users home, client sites or remote offices.
- Test and evaluate hardware as assigned.
- Conduct project related research as assigned.
- Write, review and/or maintain technical documentation for administration tasks and for installation and configuration of software and hardware.
- Move and set up computer equipment, phones, printers and mobile devices based for onboarding and off-boarding of staff.
- Provide support and set up for video conference, mobile devices and IP telephony (VOIP) systems.
- Provide support for creation, deletion and modification of user\phone profiles using Cisco Call Manager.
- Keep inventory of all onsite, short\long term firm issued equipment including WFH setups.
- Must be able to work outside of regular hours in order to accommodate complete business needs..
- Perform routine conference room check to ensure they are properly maintained and updated
- Perform other duties as assigned.
Qualifications
- Experience with testing and troubleshooting PC's, phones and laptops
- Excellent verbal communication skills required
- Excellent customer relationship skills required
- The ability to work with a small, highly agile team
- The ability to adapt to rapidly changing requirements and strategies
Additional Information
All your information will be kept confidential according to EEO guidelines.
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