Director, EMEA Customer Value

Role Overview:

The Director, EMEA Customer Value is responsible for ensuring that customers adopt and realize value from our product portfolio. They have the resources that combine customer success and professional services on their team - the necessary skills to enable adoption. While their goal is adoption, they must manage the business needs from a P&L perspective and growth perspective. This role is a key change agent as we transform the organization to have a relentless focus on our customers and their success.

About the Role

The Director, EMEA Customer Value is responsible for ensuring that customers adopt and realize value from our product portfolio. They have the resources that combine customer success and professional services on their team - the necessary skills to enable adoption. While their goal is adoption, they must manage the business needs from a P&L perspective and growth perspective. This role is a key change agent as we transform the organization to have a relentless focus on our customers and their success.

This role is a leadership role reporting to the President of Skyhigh Security and will manage a team of professionals to achieve their business objectives.

Key operational workstreams that this team will own:

• Own the execution of the customer journey for all customers in EMEA, ensuring that customers have the support they need to achieve complete adoption of the products they purchase and realize the value that they paid for.
• Manage the governance of customer onboarding and adoption, delivering a deep understanding of the success of their customers.
• Lead and manage a multi-national team, managing both deep technical and non-technical resources, managing coverage, and structure.
• Interlock with the EMEA field leadership team to ensure on-time and successful renewals and customer growth.
• Proactively address and engage on distressed customers, managing resources across the company to ensure that the customers can be successful
• Collaborate with the field teams when selling new accounts to ensure that customers have what they need to be successful
• Support the partner ecosystem in region to ensure that they are delivery-ready

The ideal candidate will be a hands-on leader who can align their team around the objectives and operating model that we are driving in the business. The leader needs to bring a strong operational discipline, driven by data to drive concrete action plans with a high degree of urgency. Customer empathy combined with clear and strong communication skills will be critical to managing customers and their team. Finally, they need to be a strong partner with the field at both an account management and technical level.

About You

• 10+ years experience in Customer Success or Professional Services management
• 5+ years managing and leading teams
• Demonstrated operational execution leading to tangible customer results
• Strong EQ skills and a clear communicator
• A proven track record of delivering customer results and outcomes
• A demonstrated leader with experience building world-class teams
• Excited by the challenge of transforming teams and businesses around a strong vision
• Experience working in a global organization is required
• Flexibility in working times to accommodate global teams

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.