Director, Hardware Quality

2 Months ago • 10 Years +

Job Summary

Job Description

Toast is seeking a Director of Hardware Quality to lead manufacturing quality strategy and operations. This role involves managing a team and ensuring products meet specifications. Key responsibilities include strategic direction, stakeholder partnership, supplier quality management, problem-solving using the 8D method, implementing quality tools like PFMEA and FAI, driving supplier performance improvements, and developing team members. The role emphasizes continuous improvement and collaboration with internal teams and suppliers.

Must have:

Bachelor's degree in Mechanical or Electrical engineering
10+ years in quality engineering
5+ years as Quality Manager
Knowledge of mechanical/electrical parts quality control
Knowledge of RoHS, Prop 65, WEEE
Knowledge of Quality Management Systems
Ability to speak and write in English and Mandarin/Taiwanese

Good to have:

Results-oriented leadership
Proactive working attitude
Knowledge of APQP/PPAP process

2 skills required

2 skills required for this role

Add these skills to join the top 1% applicants for this job

cross-functional

quality-control

Job Details

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

We are looking for a Director of Hardware Quality to join our growing Hardware Supply Chain Operations team. This individual will play a key role in setting Manufacturing Quality strategy to align with business needs and provide leadership, direct and manage day-to-day manufacturing quality activities to ensure products are built to specifications and meet all quality objectives. This position will manage a small team (Taipei) and report directly to the Senior Director of Commercial & Supply Management

Responsibilities:

Provide leadership through strategic direction and active engagement to align Manufacturing Quality functions and priorities with Toast business goals
Partner with key stakeholders in Hardware Engineering, Product, Operations and Business leaders across the organization to ensure quality objectives are defined and met
Partner with Commercial & Supply Chain teams to support new supplier selection, evaluation, and approval process
Coordinate all quality-related activities at supplier sites to solve daily quality issues of components and products using 8D method in both NPD & MP stage
Take quick containment actions to avoid line down situations and drive effective CAPA to avoid recurrence of issues
Ensure suppliers understand and implement all quality standards, procedures, and requirements needed to manufacture Toast products
Drive the use of quality tools at the suppliers to predict quality risk early during the NPD stage (PFMEA, PQCP, FAI, Cpk, CMF test, Reliability test, etc.)
Drive improvement actions at the suppliers, monitor and assess supplier performance using supplier scorecard
Identify process and design improvement opportunities and drive improvement with internal R&D, Manufacturing, Supply Chain, and Suppliers
Develop people to achieve high performance by providing direction, coaching, and mentoring to Quality team members in setting priorities, work direction and objectives, technical skills, and talent development
Manage and communicate processes and metrics to enable highly transparent, credible and impactful functions
Align with IT and BI teams to implement and improve reports, system rules & workflows, dashboards, automation, and more

Requirements:

Visionary leader who is results-oriented, can drive continuous improvement with both suppliers & internal cross-functional teams
Bachelor’s degree or above in Mechanical or Electrical engineering
10+ years experience in quality engineering area, 5+ years as Quality Manager
Proactive working attitude and a strong sense of ownership
Considerable knowledge of mechanical/electrical parts quality control, especially: Display Touch Panel. Power Supply, PCBA, Components, Cable, etc.
Knowledge of RoHS, Prop 65, WEEE, etc.
Considerable knowledge of Quality Management Systems, Reliability, Process and Quality Audit; Considerable knowledge of APQP/PPAP process
Ability to speak and write in multiple languages - English, Mandarin, Taiwanese
A minimum of a bachelor's degree is required.
This role follows a hybrid work model, requiring a minimum of two days per week in the office

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

------

For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.