Director, MS Operations, Advisory Corporate, Advisory

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Director

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary :

Roles

· Define and lead the roadmap for Microsoft-based IT infrastructure and cloud operations.

· Align Microsoft platform capabilities (Azure, M365, Defender, etc.) with organizational goals and digital transformation initiatives.

· Partner with enterprise architects, security leaders, and business stakeholders to guide Microsoft technology decisions.

Client Engagement:

· Operational Oversight:

Lead daily operations for Azure infrastructure, Microsoft 365 administration, identity management (AAD), and collaboration tools (Teams, SharePoint). Ensure performance, availability, scalability, and security of all Microsoft services.

Own SLAs, operational metrics, incident resolution, and service improvements related to Microsoft platforms.

· Governance & Compliance:

Ensure compliance with internal IT governance, security policies, and regulatory requirements (GDPR, ISO, HIPAA, etc.).

Oversee licensing optimization and Microsoft enterprise agreements. Implement monitoring, backup, and DR solutions in line with Microsoft best practices.

Team & Vendor Management

Manage a global team of Microsoft engineers, cloud specialists, and support personnel.

Oversee relationships with Microsoft and related vendors, including escalations and enterprise support agreements.

Foster professional development and technical upskilling within the team.

Mandatory Skill Sets :

Years of experience required: 15 + Years

Education qualification:

BE/B.Tech/MCA /MBA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master of Business Administration, Bachelor of Technology, Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Program Operations

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Coaching and Feedback, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Influence, Innovation, Intellectual Curiosity, Learning Agility {+ 28 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date