Director of Customer Marketing and Analyst Relations

Position Overview

We’re looking for a strategic, technically fluent marketing leader to serve as our Director of Customer Marketing and Analyst Relations,. Reporting to the VP of Marketing, this high-impact role is responsible for elevating SingleStore’s market perception through authentic customer stories, influential analyst relationships, and high-value partner marketing.

This role is equal parts technical storyteller, strategist, and connector, bridging the gap between technical credibility and market-facing influence. You’ll work across the go-to-market ecosystem to ensure our customers’ stories are told, our innovations are understood, and our position in the industry is strengthened. From securing analyst recognition to surfacing powerful customer use cases, your work will help define how the world sees SingleStore, and why they should believe in what we’re building.

We’re looking for a candidate who brings both strategic vision and operational strength. You should be passionate about shaping how the data infrastructure category is understood through customer stories and market influence. You have a proven ability to build trusted relationships, drive thought leadership, and elevate brand credibility through analyst engagement and customer advocacy.

You know how to translate complex technical concepts into clear, compelling value propositions that resonate with analysts, buyers, and users. You listen carefully, surface meaningful customer insights, and turn those into stories that drive impact.

The ideal candidate has experience influencing analyst evaluations, credibility with customers, and the presence to work confidently with executives. You work well across product, sales, and marketing, and you’re just as comfortable in strategic conversations as you are executing on campaigns and content.

You bring strong knowledge of the data infrastructure space, a track record of go-to-market success, and the leadership to align cross-functional teams around shared goals. A bias for action, intellectual curiosity, and the ability to build trust across functions will help you thrive in this role.

What You’ll Do

In this role, you’ll operate at the intersection of customer marketing, market influence, and strategic communications. You’ll elevate the voice of our customers, shape how SingleStore is perceived by industry analysts, and amplify our presence through key technology partnerships. 

Customer Marketing & Technical References

• Own and evolve the customer reference and advocacy program, including:
• A dynamic database of customer use cases, deployment architectures, and referenceability status
• Deep understanding of how customers use the software, including value delivered
• Building and maintaining relationships with both technical and business contacts within customer accounts
• Deliver compelling technical case studies, testimonials, and customer spotlights that support GTM and product initiatives
• Serve as a strategic partner to product marketing, sales, and customer success for sourcing and leveraging customer stories across channels
  
  

Analyst Relations & Industry Recognition

• Lead relationships with top-tier analyst firms (e.g., Gartner, Forrester, GigaOm) and manage high-stakes evaluations (e.g., Magic Quadrant, Forrester Wave)
• Translate product and customer insights into technically credible analyst briefings, inquiries, and submissions
• Drive participation in key industry awards and recognition programs
• Align internal stakeholders across product, engineering, and marketing to deliver analyst-ready narratives and supporting data
  
  

Strategic Partner Marketing

• Develop and execute co-marketing strategies with key technology partners (e.g., AWS, Twingo)
• Drive creation of joint customer success stories and technical use cases that showcase partnership value
• Ensure message consistency and technical integrity across partner-led initiatives
  
  

What You’ll Bring

• 7–10+ years of experience in customer marketing, analyst relations, product marketing, or strategic communications within a B2B tech environment
• Direct experience managing high-visibility analyst relationships, including Magic Quadrant, Forrester Wave, and equivalent evaluations
• Proven success building and scaling customer reference programs and advocacy content in partnership with sales, customer success, and product teams
• Ability to craft technically credible marketing content such as case studies and messaging frameworks
• Strategic mindset and strong cross-functional influence; able to operate at both executive and tactical levels
• Experience collaborating with cloud or technology partners on co-marketing or joint go-to-market initiatives
• Excellent communication skills, project management ability, and comfort presenting in analyst briefings, customer calls, and internal leadership settings

SingleStore delivers the cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv. 

Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.

Please note that SingleStore's COVID-19 vaccination policy requires that team members in the United States be up to date with the current CDC guidelines for their vaccinations with one of the United States FDA-approved vaccine options to meet in person for SingleStore business or to work from one of our U.S. office locations. [It is expected that this will be a requirement for this role]. If an exemption and/or accommodation to our vaccination policy is requested, a member of the Human Resources department will be available to begin the interactive accommodation process.

To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.

#li-remote #remote-li

SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses. 

Our benefits package for this role includes: stock options, flexible paid time off, monthly three-day weekends, 14 weeks of fully-paid gender-neutral parental leave, fertility and adoption assistance, mental health counseling, 401(k) retirement plan, and rich health insurance offerings—including medical, dental, vision and life and disability insurance. 

SingleStore’s base salary range for this role, if based in California, Colorado, Washington, or New York City is: $170,000 - $185,000 USD per year

For candidates residing in California, please see our California Recruitment Privacy Notice. For candidates residing in the EEA, UK, and Switzerland, please see our EEA, UK, and Swiss Recruitment Privacy Notice.