Director, PxD and Digital

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

As part of the global value added services organization, North America Product, Experience Design and Digital (PxDD) is an innovation consulting team that helps Visa’s network clients accelerate their innovation agenda and transform their customer experience. This role is client facing. 

The PxDD team is looking for a talented individual to help scope and lead human centered design client engagements. The individual should be able to work collaboratively across design, research, and technology. The PxDD team adopts a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional.  The team believes in curiosity, creative confidence, experimentation through making, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun! Lastly, the person should be a SWAN – someone who is smart, works hard, ambitious and nice! 

Essential Functions

• Lead client engagements end-to-end (from selling, scoping, research, client delivery and go-to-market) 
• Take leadership of project, team, and client relationship. 
• Lead and inspire large and diverse teams of 10-20 client + Visa staff during client co-creation sprints, providing clear vision, direction, and allocating roles based on skills, strengths and need. 
• Provide guidance and oversight for junior team members assigned on project (e.g, Analyst & Manager) assigning specific tasks, defining timeline, and reviewing deliverables. 
• Coordinate support and inputs required from Visa Sales team, senior team members and Visa SMEs. 
• Coordinate with Strategy and Ops team on logistics of client engagements (e.g., Venue, Agenda, etc.) 
• Active facilitation of co-creation in-person & virtual workshops. 
• Lead synthesis and summarizing of content for executive audiences. 
• Use exceptional project management, facilitation and leadership skills to inspire the joint Visa + client / partner team to deliver their best. 
• Work with clients and interdisciplinary teams of product, research and design in the development of new products, using a digital-first mindset and the contemporary product management techniques of digital native companies (e.g., human centered design, minimum viable product, rapid prototyping, etc.  
• Participate in the delivery of a range of projects that could vary based on user, problem/opportunity defined and/or globally. 
• Demonstrate in-depth knowledge of Visa’s capabilities and has the ability to think holistically about the design of a new offering and the implications related to both the customer’s experience as well as the organization’s ability to implement and scale.   This includes working closely with our partners to develop strategies, timelines, and operational models that appropriately consider the organizational needs, aspirations, business realities. 
• Articulate the possibility, viability and feasibility of recommendations.  This includes crafting the story of how the design recommendation fits into a company’s overall strategy, the underlying business model, and any implementation risks. 
• Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients’ expectations, demonstrating new methods, capabilities, and mindsets. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

• 10 years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 10+ of experience in payments, new product design, or financial services product development and/or consulting
• Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast
• Comfortable interacting, interviewing and iterating with people through exploration of new concept, prototyping (low and high) and testing
• Strategy or innovation or digital consulting experience a plus
• Payments industry/fintechs/digital tech experience or similar relevant experience a plus
• Product design/development experience, with a strong focus on innovative product development a plus
• Proven ability to work on complex and often ambiguous problems, to drive results
• Ability to be client-facing, specifically to design, facilitate and execute on complex client engagements
• Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast 
• Proven ability to work on complex and often ambiguous problems, to drive results 
• Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities 
• Must have a client-first mentality and demonstrate maturity when interacting and leading client workshops 
• Excellent project management skills, organization, and ability to manage multiple workstreams at the same time

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $153,600 to $235,900 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.