EVC Recovery Coordinator

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

EVC Recovery Coordinator

Are you looking for a challenging career and not just a job? Do you like new challenges and digging into details? Join our dynamic, results-driven team where you can provide extraordinary customer service to our travel industry partners.

The EVC Recovery Coordinator is responsible for the day-to-day operations of resolving overcharge disputes on Expedia Virtual Cards. You will work directly with our global hotel partners, and various Expedia internal teams to ensure recovery of overcharged funds. Primary communication will be via email, but some telephone communication may be required. You will ensure compliance with all regulatory and procedural requirements.

Experience and qualifications:

• High-reaching individual with an ambitious attitude

• Attention to detail, organized, efficient and ability to multi-task

• Analytical, strong negotiation and problem-solving skills; the ability to quickly determine and explain a situation

• Ability to professionally communicate easily understood information through verbal and written communication

• Research oriented with strong documentation skills

• Experience working with business clients and internal teams

• Can easily navigate multiple systems with ease

In this role you will:

• Obtain work from assigned queues

• Communicate clearly and effectively to convey information through a variety of means (primarily email & phone) with our hotel partners to maximize partner-initiated recovery potential

• Respond to hotel partner inquiries and questions regarding overcharges disputed to secure credits from the partners back to our EVC cards within established timelines (SLA’s)

• Monitor and maintain work queue to ensure cases do not exceed our recovery timelines

• Complete work effectively and efficiently to achieve department metrics

• Maintain accurate contact information for hotel properties

• Cost modification requests when needed

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.