Executive Director – Services

Summary:

Service Business Leader with Area P&L responsibility. This role will oversee Service Operations and P&L for Southeast Asia Operations.

Position Summary & Key Areas of Responsibility:

Financial Management:

• Achieve Financial Objectives: Manage a multi-million profit and loss statement to meet assigned financial goals.
• Regional Oversight: Oversee the delivery of Field Services Work in Southeast Asia, ensuring consistent, proactive and reactive responses to customer issues.

Customer Commitment:

• Prompt Problem Resolution: Ensure timely resolution of customer problems throughout the area.
• Alliance Partnerships: Identify and collaborate with area alliance partners to fulfill customer commitments.

Employee Development:

• Team Building: Foster teamwork and open communication
• Skill Enhancement: Plan and implement development activities to enhance employee skills and knowledge
• Performance Management: Establish performance goals, coach, and evaluate employee performance

Cross-Functional Collaboration:

• Sales Growth: Participate in bid reviews, customer presentations, and contract negotiations to drive sales growth.
• Maintenance Contracts: Manage service-level agreements, subcontracting, and exception conversions.

Customer Satisfaction:

• Metric Achievement: Ensure all regional metrics are met for all customers.
• Enduring Relationships: Maintain strong relationships with customers to address service concerns and ensure satisfaction.

Sales Guidance:

• Service Issues: Guide the sales organization on service-related matters.
• Performance Management: Execute and champion the performance and talent management process within the region.

Change Management:

• Principles of Change: Apply change management principles to prepare, introduce, and manage organizational changes.

Competitive Strategy:

• Non-Standard Bids: Understand competitive pressures and approve non-standard bids.
• Business Leadership: Demonstrate strong business leadership skills in a strategic thinking environment.
• Service Business Practices: Establish and track profitable practices using sound financial and economic principles.

Qualifications:

• Education: Bachelor’s degree in engineering, or a related field; Degree in business or MBA added advantage.
• Experience: Proven experience in operations preferably in a services-oriented role.
• P& L: Managing P&L expereince.
• Skills: Strong understanding of service development, pricing strategies, and competitive analysis.
• Communication: Excellent communication, presentation, and collaboration skills.
• Environment: Ability to work effectively in a fast-paced, dynamic environment.
• Strategic Thinking: Focus on execution and results.
• Technical Proficiency: Ability to Understand and analyse the financial statements. Data Analysis ability is required.
• Leadership: Strong leadership and team management skills.

Why NCR Atleos:

• Industry Leader
• #1 largest ATM deployer in the world.
• #1 largest independent ATM network.
• #1 in multi-vendor ATM software.
• #1 provider of assisted self-service terminals.
• Top 10 provider of banking software & SaaS.

What NCR Atleos Can Offer You:

• Unique Opportunities: Work with industry-leading ATM expertise.
• Compensation: Competitive executive compensation package and bonus structure.
• Insurance: Group Medical Insurance and Life/Accident Insurance.
• Training: Free LinkedIn Trainings & Development Programs.
• Career Progression: Excellent opportunities for career advancement.
• Referral Scheme: Competitive refer-a-friend scheme.
• Wellbeing Support: Confidential wellbeing and counselling support.
• Life Insurance: Comprehensive life insurance coverage.
• Incentive Plans: Excellent incentive plans.
• Annual Leave: Generous annual leave.
• Professional Growth: Opportunities for professional growth and advancement.
• Diverse Teams: Work with diverse backgrounds and learn from them.
• Innovative Culture: An open-minded culture with innovative, collaborative autonomous teams.
• Business Resource Groups: Connect with Business Resource Groups like Black Professionals Forum, Disability Alliance, Tech Community, Women in Networking, and more.
• Company Values: A clear set of company values guiding everything we do: Accountability, Collaboration, and Innovation.

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Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.