Field Application Specialist: Clinical Microbiology

1 Month ago • 1 Years +

Job Summary

Job Description

This position involves providing solution-oriented consultative training, technical support, and troubleshooting for bioMérieux’s diagnostic product lines at customer sites and remotely. The role requires efficient implementation of new instrumentation and the ability to retain business while collaborating with stakeholders. This is a field-based role in the Tampa territory, requiring an average of 50-75% overnight travel. The responsibilities include providing training, consultation, and ongoing support within the U.S. customer base, developing and maintaining strong customer relationships, answering customer inquiries, ensuring regulatory compliance, and efficient territory management. The applicant must reside within the territory or be willing to relocate.
Must have:
  • Bachelor’s degree in medical technology or related field.
  • 1+ years of clinical laboratory experience or equivalent.
Good to have:
  • bioMérieux product experience.
  • ASCP or MLT certifications.
  • Clinical Microbiology experience.
  • Experience with CLIA regulations and laboratory credentialing agencies.
Perks:
  • Company Fleet Vehicle
  • Annual bonus
  • Low-cost medical, dental, and vision benefits
  • 11 paid holidays
  • 160 hours of paid time off
  • 9.5% 401k company contribution
  • Tuition reimbursement up to $10,000

Job Details

Benefits at bioMerieux:
Company Fleet Vehicle
Annual bonus
Low-cost medical, dental, and vision benefits starting day one
11 paid holidays
160 hours of paid time off
9.5% 401k company contribution with no vesting period
Tuition reimbursement up to $10,000 per calendar year 
 
Position Summary & Responsibilities:
This position provides solution-oriented consultative training, technical support and troubleshooting at customer sites, and remotely, on bioMérieux’s diagnostic product lines. Effectively work with customers to achieve efficient implementation and go live of new instrumentation. Retain business, collaborate with stakeholders.  
  
This is a field-based position supporting the great Tampa territory, and candidates must reside within the territory or be willing to relocate. Extensive field travel is required - average 50-75% overnight stays.  
  • Perform all work in compliance with company policy and within the guidelines of bioMérieux’s Quality System. 
  • Coordinate and provide technical training, consultation, and ongoing support of bioMérieux’s diagnostic product lines within the U.S. customer base. 
  • Develop, cultivate, and maintain strong professional relationships with all customers. 
  • Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate documentation in bioMérieux’s CRM system; consulting as appropriate with Sales Partners, Application Specialists, Field/System Engineers, IT Resources, Management teams, and Local/Global Support Teams. 
  • Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators. 
  • Responsible for efficient territory management within operating expense budget. 
  • Support bioMérieux revenue initiatives. 
  • Perform other duties as assigned, and/or as business needs dictate. 
Education, Skills, & Experience:
  • Bachelor’s degree in medical technology, technical, or life science field 
  • 1+ years clinical laboratory experience or equivalent. 
    • bioMérieux product experience preferred. 
    • ASCP or MLT certifications preferred 
    • Clinical Microbiology experience is highly desired
    • Laboratory Information System, or Connectivity/Networking experience a plus. 
  • Experience with guidelines with CLIA regulations and/or additional laboratory credentialing agencies preferred. 
  • Experience with related technical field applications support strongly preferred.  
  • Experience with bioMerieux products is a plus - Vitek 2, Virtuo, BacT Alert, and/or MS Prime
#LI-US

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at recruitment@biomerieux.com.

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at recruitment@biomerieux.com, or by dialing 711 for access to Telecommunications Relay Services (TRS).

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