Field Service Engineer

22 Minutes ago • All levels

Job Summary

Job Description

The Field Service Engineer will provide essential support for Wabtec UK products and customers at both company sites and customer locations. This role ensures products and services meet customer expectations throughout their lifecycle, delivered safely and efficiently. Key responsibilities include responding to call-out requests, diagnosing faults, determining effective solutions, replacing parts, conducting thorough testing, and maintaining a strong customer-centric approach.
Must have:
  • Respond to call-out requests and liaise directly with customers to access trains.
  • Diagnose faults using structured work instructions.
  • Determine the most effective solution to return trains to service.
  • Replace faulty parts on-site or escalate if replacement isn’t possible.
  • Conduct thorough testing before handing the train back to the customer.
  • Maintain a strong customer-centric approach in all interactions.
  • ONC or NVQ Level 3 (or equivalent) in Mechanical and/or Electrical Engineering.
  • Strong technical aptitude with proven fault-finding abilities.
  • Significant hands-on experience in relevant technical areas (e.g., engines, diagnostics).
  • Competent IT skills, particularly with MS Excel and laptop/tablet devices.
  • Capable of compiling clear and accurate technical reports.
  • Strong organisational skills with the ability to manage workload independently.
  • Excellent interpersonal skills.

Job Details

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services. Whether it's freight rail, transit, mining, industrial, or marine, our expertise, technologies, and people are accelerating the future of transportation.

How will you make a difference?

The key aim of the role is to conduct the required support for our customers and products at both UK sites & customer locations. The Field Service Engineer is a key role to ensure that UK products and services are meeting our customers’ expectations throughout their life cycle and our services are delivered in a safe, efficient, and consistent manner.

What will your typical day look like?

  • Respond to call-out requests and liaise directly with customers to access trains.
  • Diagnose faults using structured work instructions.
  • Determine the most effective solution to return trains to service.
  • Replace faulty parts on-site or escalate if replacement isn’t possible.
  • Conduct thorough testing before handing the train back to the customer.
  • Maintain a strong customer-centric approach in all interactions.

What do we want to know about you?

  • ONC or NVQ Level 3 (or equivalent) in Mechanical and/or Electrical Engineering.
  • Strong technical aptitude with proven fault-finding abilities.
  • Significant hands-on experience in relevant technical areas (e.g., engines, diagnostics).
  • Competent IT skills, particularly with MS Excel and laptop/tablet devices.
  • Capable of compiling clear and accurate technical reports.
  • Strong organisational skills with the ability to manage workload independently.
  • Excellent interpersonal skills.

If you don’t have all the above criteria, don’t worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible.

Legal authorisation to work in the United Kingdom is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

*Please note that we do not accept agency candidate submissions without a formalised agreement with Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.

Apply today!

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About The Company

Want to move the world? Want to innovate and bring that innovation to life? At Wabtec, we are in the business of realizing potential – that of the transportation industry, and yours! Drawing on nearly four centuries of collective success across the vibrant portfolios of Wabtec, GE Transportation and Faiveley Transport, we offer employees hands-on opportunities all over the world to shape the future of transportation – as well as their own. Wabtec is focused on performance that drives progress, leveraging our digital expertise, technological innovation, and world-class manufacturing and services to create transportation solutions that move and improve the world. Along with our industry-leading portfolio of products and solutions for the rail and transit industries, Wabtec is a leader in mining, marine, and industrial solutions.

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