Fraud Operations Specialist

As a member of Ramp's Fraud Operations team, you will play a pivotal role in safeguarding the company and its customers against fraudulent activities. This position involves analyzing new account applications, monetary and non-monetary transaction activity to identify and mitigate risks associated with first-party and third-party fraud.

We are seeking a detail-oriented professional who is adept at applying fraud detection techniques and leveraging data sources and tools to develop logical courses of action. In addition to technical acumen, this role requires strong interpersonal and communication skills to interact effectively cross-functionally and with customers, external financial institutions, and law enforcement agencies. Ideal candidates are self-starters who are energized by ambiguity and love creating clarity.

What You’ll Do

• Analyze new account applications to detect potential fraud patterns, including identity theft, synthetic identities, and other high-risk behaviors.
• Evaluate transactional activity, identifying anomalies and irregularities indicative of fraudulent behavior.
• Thoroughly investigate alerts of first-party and third-party fraud, providing comprehensive documentation of findings.
• Collaborate with internal teams, such as Credit Risk, Compliance, and Customer Support, to ensure timely resolution of fraud-related issues.
• Communicate directly with customers to verify account activity, resolve disputes, and gather necessary documentation during investigations.
• Liaise with external stakeholders, including financial institutions and law enforcement, to support investigations and facilitate recovery efforts when necessary.
• Stay updated on emerging fraud trends, industry best practices, and regulatory requirements to enhance fraud prevention and detection measures.
• Perform root cause analyses, document control breakdowns, and work with the strategy and engineering teams to improve fraud controls.
• Document procedures and proactively identify opportunities for operational process improvement.

Work Schedule Requirements:

Fraud doesn't operate on a standard 9-to-5 schedule, and neither does this role. Candidates must have the flexibility to work nights, weekends, and holidays as part of a rotating schedule to ensure 24/7 fraud monitoring and response. This is essential to maintaining Ramp’s commitment to protecting its customers and minimizing risk around the clock.

What You Need

• Minimum 2 years of experience in fraud prevention or investigations
• Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries
• Excellent collaboration, written and verbal communication skills

Nice to Haves

• Experience with NACHA rules and regulations
• Experience in high-growth startups
• Experience integrating AI into your daily work
• Knowledge of SQL or Python

The final compensation will depend on the location and level at which the candidate is hired.

For candidates based in NYC or SF, the pay range is $80,000 – $147,000. For candidates in other U.S. locations, the range is $72,000 – $132,000. For candidates in Canada, the range is $100,000 – $190,000 CAD.

Benefits (for U.S.-based full-time employees)

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF
• Pet insurance