Gaming Service Technician III

2 Months ago • 4 Years + • Facility Management • $33,800 PA - $85,176 PA

Job Summary

Job Description

The Gaming Service Technician III will troubleshoot, maintain, and repair gaming terminals in a casino environment. Responsibilities include installing, removing, and converting gaming equipment, performing preventive maintenance, and preparing games. The technician will also support system projects, share knowledge with customers, maintain accurate inventory, and document repairs. They will resolve technical problems, perform program upgrades, and test programs. This role also involves installing data lines and providing customer service. The technician will also provide customer service to venue management and patrons.
Must have:
  • 4+ years of electronics, repair, field, or related experience.
  • Must be computer literate and have documented technical experience.
  • Knowledge and understanding of AC/DC fundamentals.
Good to have:
  • Technical or I.T. related training or education.
  • In-depth user-level knowledge of SAP preferred.
Perks:
  • 401(k) Savings Plan with Company contributions
  • Health, dental, and vision insurance
  • Life, accident, and disability insurance
  • Tuition reimbursement
  • Paid time off
  • Wellness programs
  • Identity theft insurance

Job Details

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

OVERVIEW

Join the WINNING TEAM at IGT Global!


IGT is seeking a Gaming Service Technician III in the area of southern Alabama. The Gaming Service Technician III will support our casino services team and be part of our award-winning gaming products organization.

 

This position is remote, preferred location is Alabama. 

 

RESPONSIBILITIES


The Gaming Service Technician III is responsible for performing a variety of duties related to the basic troubleshooting, maintenance and repair of gaming terminals while in a casino and gaming service environment. The Gaming Service Technician III will provide customer service to venue management and patrons as well. 


•    Responsible for various install, troubleshooting, and repair of IGT gaming equipment.
•    Support Technical teams to install, remove, convert, perform preventive maintenance, and prepare games, set options and repair games in a field environment.
•    Support various projects including new casino openings, expansions, system rollouts and conversions.
•    Successfully delegate to peer staff on various system projects.
•    Knowledge share with internal and external customers on new products.
•    Maintain accurate inventory of parts issued and needed in market(s).
•    Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work.
•    Follow documentation, policies and procedures and perform tasks with minimal supervision.
•    Reading and translating wiring diagrams.
•    Resolve technical problems and perform program upgrades, and download set up.
•    Testing programs with various verification devices.
•    Troubleshoot with input and output tests.
•    Set up game options and test various devices.
•    Test pay table, reel strip and bonus awards.
•    Install, repair and maintain data lines, fiber optics, and telephone lines.
•    Knowledge share with customers on basic game functionality.
•    Maintain a positive image of IGT with co-workers and IGT’s customers.
•    In-depth user-level knowledge of SAP preferred.

QUALIFICATIONS

Education Required 
•    High School Diploma or equivalent required.
•    Technical or I.T. related training or education is a plus.
 
Experience Required
•    4+ years of electronics, repair, field, or related industry experience.

 

Skills Required
•    Must be computer literate and have documented technical experience.
•    Knowledge and understanding of AC/DC fundamentals.
•    Knowledge of tools and experience using the tools is required.
•    Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed.
•    Must be able to lift 50 pounds and able to stand a full shift.
•    Ability to follow policies, procedures, and safety guidelines.
•    Must be able to adapt to various jurisdictions and interface with compliance officers.
•    Must be able to adapt to various jurisdictions and interface with compliance officers.
•    Must be willing to travel.

 

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

 

#LI-DG1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

 

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $33,800 - $85,176. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

 

Base pay is only one part of our Total Rewards program.  Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses .  In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

 

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

 

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.

Similar Jobs

Cubic corporation - Technician Field Services

Cubic corporation

Murarrie, Queensland, Australia (On-Site)
1 Month ago
Haptic  - Technical Art Director

Haptic

United Kingdom (Hybrid)
6 Months ago
Toast - Senior Software Engineer - Full Stack

Toast

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Brillio - Senior Architect (AWS, Agentic AI)

Brillio

Edison, New Jersey, United States (Remote)
1 Month ago
Poppulo - Strategic Engagement Lead

Poppulo

Denver, Colorado, United States (On-Site)
1 Month ago
Betson Group - Facilities & Office Specialist

Betson Group

Malta (On-Site)
2 Months ago
Tesla - Service Technician Apprenticeship

Tesla

Flanders, Belgium (On-Site)
5 Months ago
The Walt Disney Company - Housekeeping Floor Host - Weekday/Weekend Part Time

The Walt Disney Company

Hong Kong (On-Site)
2 Months ago
Tesla - Automotive Service Technician

Tesla

Paris, Île-de-France, France (On-Site)
5 Months ago
Tesla - Service Technician

Tesla

Utrecht, Utrecht, Netherlands (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Capgemini - AAA Security

Capgemini

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Respawn Entertainment - Animation Director

Respawn Entertainment

California, United States (On-Site)
2 Days ago
Nice - Senior Technical Account Manager

Nice

Manila, Metro Manila, Philippines (Hybrid)
1 Month ago
Uniswap Labs - Senior Product Designer

Uniswap Labs

New York, United States (Hybrid)
2 Months ago
Diligent Corporation - Product Marketing Manager (FedRAMP)

Diligent Corporation

New York, United States (Hybrid)
1 Month ago
Outbrain - Director, Strategic Partnerships & Business Development

Outbrain

New York, New York, United States (On-Site)
1 Week ago
PwC - Senior Associate SAP SD

PwC

Mumbai, Maharashtra, India (On-Site)
1 Month ago
bounteous - Senior Delivery Manager

bounteous

New Jersey, United States (Hybrid)
1 Month ago
SBM Management - Custodial (CSR) Lead

SBM Management

San Antonio, Texas, United States (On-Site)
2 Months ago
GoTo Group - Food and Mart Researcher

GoTo Group

Jakarta, Indonesia (On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Alabama, United States

Highspot - Sr. Software Development Engineer

Highspot

Seattle, Washington, United States (Hybrid)
2 Months ago
Crowd Strick - Sr. Software Engineer - Cloud Platform

Crowd Strick

United States (Remote)
1 Month ago
Hudl - Senior Quality Assurance Engineer

Hudl

Omaha, Nebraska, United States (Hybrid)
2 Months ago
FalconX - Head of Business Development - FinTech/Payments

FalconX

New York, New York, United States (On-Site)
1 Month ago
Optiv - Technical Delivery Lead

Optiv

Fort Worth, Texas, United States (Remote)
5 Days ago
Bitreactor - Senior Animator (Cinematic)

Bitreactor

Cockeysville, Maryland, United States (On-Site)
1 Week ago
Apple - HW/SW Power Management Engineering Program Manager

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Workato - Senior UX Designer (Builder Experience)

Workato

Palo Alto, California, United States (On-Site)
1 Week ago
tic toe games - Product Manager

tic toe games

Burbank, California, United States (On-Site)
2 Months ago
JDA - Client Executive

JDA

Dallas, Texas, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Facility Management Jobs

Apple - Facilities Maintenance Coordinator

Apple

Waukee, Iowa, United States (On-Site)
1 Month ago
Tesla - Service Technician

Tesla

Capital Region Of Denmark, Denmark (On-Site)
5 Months ago
Tesla - Service Technician Apprenticeship

Tesla

Gelderland, Netherlands (On-Site)
5 Months ago
PwC - Senior Associate - IFS - Property & Facilities Management

PwC

Jakarta, Jakarta, Indonesia (On-Site)
9 Months ago
Scopely - Workplace Experience Coordinator

Scopely

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Iron Mountain - Senior Critical Facilities Technician

Iron Mountain

Phoenix, Arizona, United States (On-Site)
2 Months ago
Tesla - Field Service Technician, Industrial Storage / Supercharging

Tesla

Kristiansand, Agder, Norway (On-Site)
5 Months ago
Tesla - Service Technician (Automonteur)

Tesla

Londerzeel, Flanders, Belgium (On-Site)
5 Months ago
Tesla - Service Technician / Automotive Mechanic

Tesla

Dublin, County Dublin, Ireland (On-Site)
5 Months ago
Tesla - Service Technician

Tesla

(On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Belgrade, Serbia (Hybrid)

Timișoara, Timiș, Romania (Hybrid)

Barcelona, Catalonia, Spain (On-Site)

Alabama, United States (Remote)

Las Vegas, Nevada, United States (On-Site)

Belgrade, Serbia (Remote)

View All Jobs

Get notified when new jobs are added by IGT gaming

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug