Job Description
The Growth Operations Lead will be the central figure, coordinating brand, marketing, customer service, and product strategies for a fast-growing online casino startup. This role requires a versatile individual to manage social media content, promotional campaigns, and customer retention programs. Responsibilities include analyzing customer feedback, designing retention strategies, championing user needs, and building efficient operational processes. The role demands someone who can transform challenges into opportunities, ensuring a fun and coherent brand experience.
Must Have:
- Run social media content calendar and partnerships.
- Collaborate on promotions and in-app messages.
- Analyze player behavior for pain points.
- Design and execute retention programs.
- Serve as a bridge between customers and product.
- Track KPIs across retention and player experience.
- Build and improve operational processes.
About the Role
We’re looking for a Growth Operations Lead to be the glue between brand, marketing, customer service, and product at a high-growth online casino startup. This is a role for a generalist unicorn—someone who’s part spreadsheet samurai, part customer whisperer, and part chaos coordinator. You’ll shape how we retain players, listen to our customers, roll out campaigns, and build a brand that people love. No casino experience required—just grit, brains, creativity, and the ability to turn disorder into momentum.
What You’ll Do
Marketing & Brand:
- Run the social media content calendar, coordinating posts, campaigns, and creator partnerships that reflect our brand voice
- Collaborate on promos, in-app messages, and seasonal offers that drive revenue and buzz
- Help shape and protect the brand, ensuring it feels coherent, fun, and irresistible across every touchpoint
Customer Retention:
- Analyze support tickets, chats, and player behavior to surface pain points and feature requests
- Design and execute retention programs, email campaigns, and loyalty nudges to keep players engaged and coming back
Product & Player Insights:
- Serve as the bridge between customers and product, championing user feedback with clarity and urgency
- Maintain a feedback loop that fuels product iterations and aligns with growth strategy
- Identify issues before they escalate, and propose data-backed solutions with measurable outcomes
Operations & Reporting:
- Use spreadsheets and dashboards to track KPIs across retention, engagement, and player experience
- Build processes where there are none. Then improve them.
- Own cross-functional initiatives that need a strong hand and a steady eye—think of yourself as the air traffic controller for growth
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