Growth & Partnerships

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

About the Role

Decagon is building a Growth & Partnerships team to build and deepen high-impact relationships across a dynamic ecosystem that includes investors, AI labs, global consultants, and other AI software players. As a member of this team, you’ll work closely alongside our founders and sales leadership to identify, craft, and execute strategies that drive hyper-growth.

• Identify and evaluate strategic partnership opportunities across various sectors, with a focus on high-impact collaborations that drive business growth

• Build repeatable playbooks for activating investor networks, generating warm referrals and intros, and embedding Decagon in enterprise transformation roadmaps

• Drive internal alignment across sales, product, and executive teams to unlock strategic deals through your partnerships

• Represent Decagon as a proxy for our founders externally with prospects, customers, and partners in various forms such as conferences, events, and customer visits

You may be a good fit if you have:

• 3-6 years of experience in investing, consulting, strategic partnerships, or founder/operator roles in high-growth tech environments

• Have a strong network and understanding of the AI and CX landscapes

• Strong analytical skills and experience using data to inform decisions, optimize processes, and track performance

• Exceptional communicator as this will be a heavily external-facing role interfacing with senior leadership internally and externally

• Entrepreneurial mindset and experience in identifying and capitalizing on growth strategies

• Willingness to travel as needed to attend internal meetings, partner/investor firm meetings, industry events, and conferences

Benefits

• Medical, dental, and vision benefits

• Take what you need vacation policy

• Daily lunches, dinners and snacks in the office to keep you at your best

Compensation

$200K – $280K + Offers Equity