Guest Experience Representative

1 Month ago • All levels • $20 PA - $20 PA

Job Summary

Job Description

The Guest Experience Representative will provide personalized guest service and create positive and memorable guest experiences during events. Responsibilities include ensuring venue standards, greeting guests, scanning tickets, assisting with seating, providing assistance to guests with disabilities, answering questions, handling guest issues, communicating deficiencies, and assisting with setup. The role requires excellent communication skills, the ability to handle sensitive situations, and a professional demeanor. The candidate should be comfortable working with large crowds. They must ensure that the designated area is accessible and all emergency exit pathways are clear and accessible prior to opening. They will also work closely with VIP services. The role may also require them to work with the Disabled Services group as necessary. This role requires a flexible schedule, including weekends and holidays.
Must have:
  • Excellent hospitality and communication skills
  • Comfortable in a sensitive and urgent environment
  • Maintains professional manner and appearance
  • Ability to stand for long periods and lift up to 25lbs
  • Availability to work a flexible schedule
Good to have:
  • Prior Arena/Theatre Guest Services experience

Job Details

Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at sphereentertainmentco.com.

Who are we hiring?

Provides personalized guest service and creates positive and memorable guest experiences during events, and pre/post events.

What will you do?

  • Ensures, inspects, and makes certain guest environments are up to venue standards and checks designated area to be sure all emergency exit pathways are clear and accessible prior to opening.
  • Greets and welcomes guests to the venue, scans tickets and assists guests to their seats efficiently and professionally.
  • Ensures only staff or guests with proper credentials gain access to restricted levels; greets and validates guest entry into premium areas and works closely with VIP Services
  • Provides assistance to guests with disabilities by providing wheelchair escorts, distributing Assistive Listening Devices (ALDs), and partnering with the Disabled Services group as necessary.
  • Informatively answers guests’ questions about event details and venue amenities.
  • Tracks, communicates, escalates, and follows-up on all guest issues. Coordinates seating relocations as necessary.
  • Communicates any building deficiencies, Lost and Found items, security concerns, or safety issues to a supervisor.  
  • Assists internal departments and third-party vendors with any necessary set-up prior to ingress.  
  • Participates in special projects and performs other duties as assigned.

What do you need to succeed?

  • Excellent hospitality, interpersonal and communication skills.  
  • Comfortable handling customer situations in a highly sensitive, heightened, and urgent environment; comfortable working with large crowds.
  • Maintains a professional manner, presence, and appearance always while on premises/duty.    
  • Prior Arena/Theatre Guest Services experience as an elevator operator, usher, or ticket taker preferred.  

Special Requirements

  • Must be able stand for long periods.
  • Must be able to lift up to 25lbs.
  • Must be available to work a flexible schedule including early mornings, evenings, holidays and weekends. 

#LI-Onsite

Hourly Pay Range
$20$20 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.

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Las Vegas, Nevada, United States (On-Site)

Las Vegas, Nevada, United States (On-Site)

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

Las Vegas, Nevada, United States (On-Site)

Burbank, California, United States (On-Site)

Las Vegas, Nevada, United States (On-Site)

Las Vegas, Nevada, United States (On-Site)

Las Vegas, Nevada, United States (On-Site)

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