Inbound Sales Representative Associate - Voice
Job Summary
Job Description
- Manage and resolve customer queries
- Handle escalations and complaints of dissatisfied customers
- Close faults and complaints within SLAs
- Solve routine problems through precedent and referral to general guidelines
- Interact within own team and with direct supervisor
- Work with detailed to moderate level of instruction on daily work tasks
- Make decisions that impact own work
- Work as an individual contributor as part of a team
- Be available for rotational shifts
- Collaboration and interpersonal skills
- Ability to work well in a team
- Problem-solving skills
- Ability to perform under pressure
- Written and verbal communication
- Any Graduation
- 1 to 3 years of experience
2 skills required
Job Details
Skill required: Next Generation Customer Operations - Customer Service Technology
Designation: Inbound Sales Representative Associate - Voice
Qualifications:Any Graduation
Years of Experience:1 to 3yrs
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.
What are we looking for? •Collaboration and interpersonal skills•Ability to work well in a team•Problem-solving skills•Ability to perform under pressure•Written and verbal communication
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines• Your expected interactions are within your own team and direct supervisor• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments• The decisions that you make would impact your own work• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work• Please note that this role may require you to work in rotational shifts
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