Innovation Consulting Senior Manager

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Innovation Advisory Team is a customer-facing, digital strategy and design consulting team within Salesforce. We help C-level executives at Fortune 2000 companies recognize and interpret forces of change in their market, and collaborate with them to plot a course towards a more robust digital future through human-centered design.

Our engagements combine elements of strategy, user-research, visioning, ideation, visual storytelling, business model design, rapid prototyping, and in-market concept testing and experimentation.

We are looking for an ambitious, self-motivated individual to join our India team. The ideal candidate is a maker at heart and understands how researchers, strategists, and designers solve problems for Salesforce's largest customers through cutting-edge, insight-based concepts, prototypes and compelling, immersive storytelling. As an aspiring innovator, you will be expected to lead various aspects of an innovation engagement, across industries and challenge companies to become the platform for positive change.

Role would require you to

• Design and lead engagement and workshops: Facilitate complex engagements/ work sessions/ sprints for C-suite executives, key decision-makers and cross-functional teams to solve problems using Design Thinking and more.
• Engage the C-Suite to understand their business strategy and innovation needs.
• Conduct and oversee primary and secondary research in B2C and B2B contexts.
• Create frameworks/ artefacts that deconstruct complex information to communicate concepts and business value, as simply and effectively as possible.
• Collaborate with teams to build human-centred scenarios that translate stories into compelling business, product and/or service experience transformation opportunities.
• Help bring ideas to life through a variety of means, from hand-drawn storyboards to functioning prototypes and beautifully designed artefacts with digital prototyping tools (example - Adobe Creative Suite, Figma and more).
• Work on fast-paced projects, collaborating with a cross-disciplinary team including Sales, Pre-sales, Industry Experts, Technical Architects.

This job is on-site in Bangalore with possibly 50%+ customer-facing travel.

Preferred Qualifications:

• 8-12 years of experience, with at least 4+ years of reimagining experiences through design thinking approaches, across various industries.
• Ability to self-start, perform program/project management effectively.
• Skilled in comprehending and analyzing business strategy for different industries.
• Proficient in executing primary research methodologies and strategies.
• Exemplary verbal and written communication skills.
• Visual communication design, UX design, Interaction design or related design degree would be a great added skill.
• Understanding of Enterprise Software Space, would be and added benefit.
• Positive attitude, comfort with ambiguity, and highly collaborative individuals preferred.

If you have created a portfolio/ body of work, please submit that as part of your application.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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