Institutional Client Services Associate

3 Months ago • 1-2 Years

Job Summary

Job Description

As an Institutional Client Services Associate, you will be the primary point of contact for Interactive Brokers' professional clients. Your responsibilities include providing exceptional service to existing and prospective clients like banks, hedge funds, financial advisors, and introducing brokers. You will be responsible for building and maintaining long-term client relationships while offering a smooth onboarding experience. You will troubleshoot and resolve technical, account, and trade-related queries, escalate high-level issues, and contribute to process improvements. Additionally, you may participate in client training, general market research, and development projects. The role requires proficiency in French, German, and English.
Must have:
  • Strong knowledge of listed Equities, Options, Futures, and/or FX
  • Analytical problem-solver with a passion for technology and financial markets
  • Proficiency in French, German and English speaking
  • University degree or higher
Good to have:
  • Prior experience in international settlements or clearing operations is a plus.
  • Any additional European languages are a plus.
Perks:
  • Salary commensurate with experience
  • Performance-based cash bonus and stock grant
  • Hybrid work model
  • Daily company-paid lunch. Fruit and snack options throughout the day

Job Details

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description & Responsibilities

As a liaison to Interactive Brokers' professional clients, the candidate will provide unparalleled service to IBKR's existing and prospective clients, including banks, hedge funds, financial advisors, and introducing brokers. We aim to build and maintain long-term client relationships while providing a seamless onboarding experience as we continue expanding our global product and service offerings. You are required to be proficient in French, German and English, and a fourth language would be beneficial. 

Responsibilities include, but are not limited to:

  • Troubleshoot and resolve technical, account, and trade-related queries via telephone, ticket, and live chat.
  • Escalate high-level issues to relevant stakeholders and make suggestions for process improvement.
  • Other ad hoc projects and duties, including client training, general market research and development, etc

Qualification & Skills

  • Strong knowledge of listed Equities, Options, Futures, and/or FX
  • Analytical problem-solver with a passion for technology and financial markets
  • Prior experience in international settlements or clearing operations is a plus.
  • French, German and English speaking - any additional European languages are a plus.
  • University degree or higher
  • At least one to two years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a firm grasp of the core competencies will also be considered)

Company Benefits

  • Salary commensurate with experience
  • Performance-based cash bonus and stock grant
  • Hybrid work model
  • Daily company-paid lunch. Fruit and snack options throughout the day

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About The Company

Interactive Brokers Group, Inc. (NASDAQ: "IBKR") is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisers, and introducing brokers. For over 40 years, Interactive Brokers has been the pioneer of the electronic trading revolution. We rapidly scaled from a small U.S. options market-maker into a sizable global trading firm by leveraging the power of technology and automation. We are committed to delivering value through technological innovation and providing our clients with unprecedented access to global markets at the lowest cost.

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