Job Description
The job description outlines the responsibilities of a Service Manager, who oversees ongoing services to clients, ensuring contractual compliance and service level agreements are met. The Service Manager collaborates with clients to agree on service improvements based on service delivery and deviations. The Senior Service Delivery Manager role involves overseeing service quality, managing and reporting on service delivery, and ensuring contractual commitments are met through day-to-day operations. They proactively manage client relationships, focusing on high satisfaction, continuous improvements, and strategies for cost reduction, service enhancement, and new business opportunities.
Job Description
Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.
Job Description - Grade Specific
Senior Service Delivery Manager - Responsible for the quality provision of service, as well as for managing and reporting on it. SDM oversee the execution of day-to-day operations to ensure contractual commitments are met. SDM proactively manage the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction, and ensure that continuous improvements are put in place to help ensure the continuity of our contracts. SDM work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new business.
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