IT Executive

3 Months ago • 1 Years + • Administrative

Job Summary

Job Description

This IT Executive role at PhonePe involves providing first-line technical support, troubleshooting Windows/Linux systems, network connectivity, and application issues. Responsibilities include identifying and escalating problems, monitoring systems, documenting SOPs, participating in upgrades and DR/BCP activities, and reporting daily activities. Strong knowledge of Windows/Linux administration, scripting (Powershell), Azure (IaaS, PaaS), and virtualization is required. The role demands excellent problem-solving skills and the ability to collaborate effectively with various stakeholders.
Must have:
  • Windows/Linux administration
  • Troubleshooting skills
  • Scripting (Powershell)
  • Azure knowledge (IaaS, PaaS)
  • System monitoring
  • Documentation
  • Problem escalation
Good to have:
  • Azure certification
  • Virtualization expertise
Perks:
  • Medical Insurance
  • Critical Illness Insurance
  • Accidental Insurance
  • Life Insurance
  • Employee Assistance Program
  • Maternity Benefit
  • Paternity Benefit
  • Adoption Assistance
  • Day-care Support
  • Relocation benefits
  • Higher Education Assistance
  • Car Lease

Job Details

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

 Windows Administration

  • Good knowledge of Windows/Linux Administration and troubleshooting.
  • Exposure to VPN, Network connectivity issues, User access. 
  • Good understanding of how to troubleshoot Application related issues.
  • Good understanding/knowledge to create Documentations. 
  • Fast learner. 
  • Knowledge in Azure is an advance. 
  • Scripting knowledge i.e. Powershell, Windows script.
  • Knowledge of Microsoft Azure (IaaS, PaaS) and the Microsoft server environment.
  • Knowledge in Virtualisation. 
  • Monitor and maintain Windows Server operating system.
  • Familiarity with networking topology concepts. 
  • Good to have at least 1 Azure certification (Administrator, Developer or Architect)
  • 1+ years of relevant work experience with Cloud administration / automation (Knowledge). 

 

Roles & Responsibilities:

  • Troubleshooting technical problems on a 1st line support.
  • Identifying the issue and addressing /escalating the issue to the right SPOC and work with relevant SPOC to publish RCA. 
  • Monitoring and Alerting will be BAU activities. 
  • Participate in escalations and outage bridges. Ensure accurate outage status alerts are actioned on a timely basis.
  • Document SoP of the Environment.
  • Monitor overall system and infrastructure availability.
  • Ensures that systems, processes and methodologies are maintained/followed to ensure effective monitoring, control and support of service delivery.
  • Participate in upgrades needed to maintain service levels.
  • Participates in DR/BCP activities of the cloud setup.
  • Reports the activities/challenges faced on a day-to-day basis. And escalate the impact/impact and communicate accordingly.

 

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
  • Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

Life at PhonePe

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About The Company

PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike. With 48 crore (480 Million) registered users, one in four Indians are now on PhonePe. The company has also successfully digitized 3.6 crore (36 Million) offline merchants spread across Tier 2,3,4 and beyond, covering 99% of the postal codes across India. PhonePe is also the leader in Bharat Bill Pay System (BBPS), processing over 45% of the transactions on the BBPS platform. PhonePe forayed into financial services in 2017, providing users with safe and convenient investing options on its platform. Since then, the company has introduced several Mutual Funds and Insurance products that offer every Indian an equal opportunity to unlock the flow of money and access to services. PhonePe was recently recognized as the Most Trusted Brand for Digital Payments as per the Brand Trust Report 2023 by Trust Research Advisory (TRA).



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