Control Tower Process Analyst (General Insurance)

Job Summary:

We are seeking a highly detail-oriented and analytical Operations Analyst to monitor our business parameters and report any anomalies or errors detected in the ecosystem. The role requires identifying errors in minimum possible time, highlighting to the respective stakeholders, analyzing the errors, identifying their root causes, and providing insights on issue fixes. The position requires managing internal and external stakeholders effectively and communicating findings and recommended solutions accurately.

The Role:

• Monitor business application dashboards and anomaly detection systems for issues and errors
• Identify root causes of errors and investigate their impact on business.
• Analyze and provide insights on issue fixes to reduce business loss
• Creation of monthly / weekly reports to drive business decisions
• Collaborate with cross-functional teams to drive issue resolution and provide updates on issues and fixes.
• Coordination with external partners and vendors to ensure a smooth flow of business
• Responsible for defining, developing and communicating key metrics and business trends to partner and management teams.
• Creation and maintenance of documentation related to processes, issues, and solutions.
• Grasping the underlying processes and data flows and should be able to analyze and work on the errors
• Liaison with partner insurance for day to day business operations and act as a bridge between partner SPOC’s and internal business, product & tech team.
• Involvement in automating the processes and MIS
• To and Fro or follow ups to ensure missing data, missed alerts are being voiced out to relevant stakeholders at the right time.

Ideal Candidate should have:

• Proficient written and verbal communication skills.
• Ability to manage internal and external stakeholders effectively.
• Ability to work independently and within a team environment.
• Ability to multitask and work on a diverse range of requirements.
• Basic to advanced knowledge of Microsoft Excel,Docs,Google sheets
• Ready to work in rotational shifts.
• Basic SQL.
• Reporting,Automation,Dashboarding,Monitoring experience would be a plus.
• Industry/Domain understanding and experience is a significant differentiator
• Team role experience if 1 or more year is a differentiator.

Qualification:

• 1-3 years of work experience if from Tier 2/3 college.
• 1-4 years of work experience if from Tier 4 onwards.