IT Specialist

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary

As the IT Specialist you will serve and interface with representatives from every department on a regular basis to solve daily challenges and needs. This role requires a high degree of customer service and expertise. You have the right mix of technical support skills, customer urgency and passion for deploying the right solutions to solve changing business needs.

How will you contribute?

• Provide first line response to internal customers requiring assistance with IT issues.
• Respond to requests for technical assistance by using service desk management system, phone, email, and/or in office walk-ups.
• Track and own issues to resolution and updating the service management system.
• Troubleshoot and manage mission critical business solutions including but not limited to Windows, macOS, Office 365, Teams, computer hardware, and other new and emerging technology solutions.
• Create and manage Active Directory accounts for corporate users & systems.
• Maintain desktops, laptops and tablets including both hardware and software.
• Maintain office devices including multifunction printers, VOIP equipment, mobile devices, and AV equipment.
• Perform other ad-hoc projects or tasks as assigned.
• Other duties as assigned.

What will you bring?

• Bachelor's degree preferred.
• A minimum of 2 years experience with helpdesk assistance.
• Demonstrated experience with troubleshooting various computer-related issues.
• Proven experience with macOS, Windows, Office 365 applications, MS Teams.
• Or equivalent combination of education and experience.
• Superb verbal and written communication skills
• Should have knowledge on Laptops, Desktops, Printers (MFP)

This is a full-time position. Occasional evening and weekend work may be required as job duties demand apply.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.