IT Support Specialist

About the Role: As an IT Support Specialist, you'll help Minted employees resolve their IT issues, improve our systems proactively, and provide exceptional, customer-focused support. Because technology is central to everything we do, your role will be key in ensuring our employees have reliable, world-class onsite and remote IT assistance. You Will:

• Provide daily onsite and remote support for our employees - troubleshoot employee problems with applications, laptops, account access, peripherals, printers, video conferencing, and networking issues
• Identify and track recurring problems and their root causes, document issues and solutions via Jira Service Management, and work with system owners to solve the root causes
• Support onboarding and off-boarding, including provisioning/deprovisioning accounts and setting up new hire equipment
• Assist with meeting room tech and corporate events to ensure smooth hybrid meetings
• Collaborate with the IT team on automation, documentation, and process improvements

You Are:

• A strong customer service mindset - friendly, patient, proactive - and a relentless focus on quality of experience
• Process-oriented and experienced with utilizing a ticketing system such as Jira
• Willing and able to work shifts that may also include coverage on the weekend during our peak season

You Have:

• 2+ years of IT support experience in a fast-paced startup or tech environment
• Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android)
• Experience with Active Directory, Google Workspace, Okta (SSO/MFA), Slack, Jamf, and other SaaS tools
• Solid understanding of web troubleshooting (cache clearing, inspecting web elements, identifying issues within browser console)
• Excellent written and verbal communication abilities
• Willingness and ability to be onsite in the San Francisco office for 3 days per week
• Ability to lift and move equipment weighing up to 50 pounds

Compensation: The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees. Geo Base Full Salary Range 0 - Includes SF Bay Area $59,920 - $78,645 Salaries will vary based on various factors including but not limited to professional and academic experience, associated job responsibilities, and/or other business or organizational needs. Benefits:  Benefits will be effective the first of each month following your initial hire date.    - Medical, Dental, and Vision Benefits - Employer Funded Health Savings Account - 10 Paid Holidays - Paid Time Off and Sick Leave - Paid Parental Leave - Employer Paid Wellbeing Apps (e.g. Headspace and Calm) - Monthly Gym/Wellness Reimbursement - 401(k) retirement savings plan - Employer Funded Commuter Benefits - Employee Discount - Friends and Family Discount About Minted: Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience. We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger. At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work.  The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide. Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business. We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners.  Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more. Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program. How Our Process Works: Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.