IT Technical Writer & Audit Liaison

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

Roles and Responsibilities:

1. Maintenance and Documentation: 

• Ensure periodic review of IT policies and procedures, and submit them for timely Management.
• Collaborate with stakeholders and consultants to prepare architectural diagrams and technical documentation for audit and regulatory purposes.
• Conduct Business Impact Assessments for new businesses, applications, and systems.
• Ensure risk assessments (RA/RT) for all IT assets and processes are conducted periodically.
• Review IT vendor contracts, ensuring they meet information security and regulatory requirements.

2. Monitoring and Guidance:

• Perform exception management, review periodic controls, analyze results, and make appropriate recommendations.
• Guide stakeholders regarding IT policy management, process implementation, and contractual obligations.

3. Regulatory and Compliance Audits:

• Continuously track and monitor IT regulatory requirements.
• Plan and manage the audit calendar, scheduling internal and external audits.
• Oversee all IT audits, including CISA (PPI), RBI/ReBIT,SEBI,IRDAI audits, ISNP & CIS (insurance), PCI DSS, System Audits, partner bank audits, ISO 27k, Stat audits, NPCI audits, etc.
• Serve as the primary point of contact for all escalations and audit-related activities.
• Coordinate with auditors to explain the organization’s infosec posture, organizational structure, technical architecture, and process understanding of IT controls.
• Support management in responding to audit findings and implementing controls as per audit recommendations, ensuring closure of all audit observations.

Key Attributes:

• Exceptional attention to detail and commitment to producing high-quality documentation that meets audit requirements.
• Strong ability to manage multiple documentation tasks and meet deadlines within the audit lifecycle.
• Proactive in identifying documentation gaps and suggesting improvements to facilitate smoother audits.
• Excellent communication and interpersonal skills to effectively liaise between IT and Audit teams.

Qualifications:

• Bachelor's degree (any stream).
• 2+ years IT technical writing or audit support experience.
• Proven ability to write clear, accurate IT documentation.
• Excellent communication skills (technical & non-technical).
• Strong organizational and multitasking skills.
• Familiarity with IT infrastructure and security.
• Understanding of audit processes (desirable).
• Independent and proactive worker.

Preferred Qualifications:

• Experience working directly with audit teams or in a compliance-related role.
• Familiarity with ITIL or other relevant IT management frameworks.
• Knowledge of documentation management systems.
• Basic understanding of the IT domains.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

Life at PhonePe

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