Lark Japan Customer Success Manager Intern

2 Weeks ago • Upto 1 Years

Job Summary

Job Description

This internship as a Lark Japan Customer Success Manager will involve supporting the increase of client usage of the Lark Team Productivity Suite. Responsibilities include creating user-friendly materials, identifying and reporting UX issues (translations, bugs) to the development team, conducting user training, and building simple applications to improve work efficiency. The intern will work closely with full-time employees to achieve these goals. The successful candidate will be interested in cloud tools, possess strong problem-solving and communication skills, and have full professional proficiency in Japanese. Prior internship experience in SaaS or client-facing roles is preferred.

Must have:

Interest in cloud tools
Problem-solving skills
Excellent communication skills
Full Japanese proficiency
Support client usage of Lark
Improve UX for Japanese clients
Conduct user training

Good to have:

Prior SaaS internship
Customer success/client-facing experience

2 skills required

2 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

saas-business-models

Job Details

Responsibilities

About the team: CSMs are the trusted advisors for our customers to help build solutions to achieve business objectives, provide guidance on best practices with enablement, be the advocate for the customer and help customers boost creativity and engagement with our Team Productivity Suite (Lark). The Lark Customer Success team's vision is to enable every customer to achieve maximum value from their investment in Lark suite by creating a culture of trust with right interaction/engagement and at the right time. Responsibilities: With the support of our full-time employees, you will actually perform the following tasks: 1. Support to increase clients' usage rate of Lark - Create materials that are easy to understand for clients explaining to them how to use Lark 2. Support to improve UX for Japanese clients - Share any incorrect translations, system bugs, etc., with the development team and help resolve clients' issues 3. User training - Explain to clients how to use Lark 4. Build up simple applications - Build simple applications and write manuals for users to improve their work efficiency

Qualifications

Minimum Qualifications / 必須資格 1. Interested in Cloud tools 2. Good at problem solution 3. Great communication skill 4. Full professional proficiency or above in Japanese Preferred Qualifications/歓迎条件： 1. Prior internship experience in the SaaS industry 2. Hands-on internship experience in customer success or client-facing roles By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://jobs.bytedance.com/en/legal/privacy. If you have any questions, please reach out to us at apac-earlycareers@bytedance.com. #LI-MH8

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.​

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.​
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
Diversity & Inclusion​
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​