Lead Aviation Support Engineer

Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded.

We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Team

The Aviation team is responsible for building world class remotely piloted aircraft and supporting ground systems for public safety customers. To give first responders an eye on the scene, we build flying cameras (drones) that push the boundaries of connectivity, video transmission, power and thermal management, and imaging. We build platforms that are meant to fly thousands of missions without human intervention in harsh environments across the country. We deliver these drones to our customers as a service and ensure they are able to operate them with safety and compliance without the need to become aviation experts themselves

The Opportunity

Flock is accelerating growth in the Drone as a First Responder (DFR) market by building and managing robust in-house DFR infrastructure. The Lead Aviation Support Engineer will be pivotal in ensuring reliable day-to-day operations for our customers while serving as the technical bridge between frontline support, engineering, and operations.

In this role, you will:

• Provide advanced technical guidance to Tier 2 support for general troubleshooting.
• Own and resolve case escalations for Tier 3 support in partnership with the engineering development team.
• Deliver critical feedback loops to engineering for iterative product development.
• Collaborate with operations to drive customer issue resolution.

The Skillset

• 10+ years of experience in a technical support, engineering, or related role.
• Proven expertise troubleshooting and remotely supporting robotic or autonomous systems.
• Strong working knowledge of Embedded Linux environments.
• Familiarity with electrical and mechanical hardware (motors, sensors, controllers).
• General IT understanding of networking and cloud infrastructure.
• Ability to collaborate cross-functionally with engineering and development teams to resolve technical issues.
• Strong organizational skills for issue tracking, escalation management, and documentation.
• Experience interfacing directly with customers in high-stakes or technical contexts.
• Ability to review logs, trace faults, and perform in-depth troubleshooting of complex systems.
• Skilled in producing clear troubleshooting guides and knowledge base content for Tier 2 support.

Preferred Qualifications:

• Experience analyzing historical robotic path and telemetry data (e.g., RViz, PX4Tools, or similar).
• Background in teleoperation of robotic systems.
• Experience managing or leading technical support teams.
• Hands-on experience with AWS and cloud technologies, including visualization and database tools (Grafana, Sigma, Tableau, etc.).
• Experience in drone or aviation systems and/or FAA Part 107 certification

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

The First 30 Days

• Gain a strong understanding of Flock’s aviation product goals, architecture, and overall system design.
• Acquire, configure, and validate the hardware and software tools required to operate within the DFR ecosystem.
• Participate in hands-on testing and bring-up activities for Flock’s aviation products.

The First 60 Days

• Expand your knowledge of Flock’s broader organizational structure and full product portfolio.
• Define key control points and processes required for effective remote support of aviation products.
• Initiate development of a dashboard to monitor fleet-wide health, reliability, and operational performance.

90 Days & Beyond

• Take an active role in testing, deployment, and operational support of Flock aviation products.
• Build and maintain a scalable library of support documentation and troubleshooting resources.
• Provide structured feedback to engineering and operations teams, driving continuous reliability and product improvements.

The Perks

• Flexible PTO: We seriously mean it, plus 11 company holidays.
• Fully-paid health benefits

plan for employees: including Medical, Dental, and Vision and an HSA match.

• Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
• Fertility & Family Benefits: We have partnered with Maven

, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

• Caregiver Support: We have partnered with Cariloop

to provide our employees with caregiver support

• Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
• ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
• WFH Stipend: $150 per month to cover the costs of working from home.
• Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.
• Home Office Stipend: A one-time $750 to help you create your dream office.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.