Lead / Principal Service Delivery Consultant

What makes us Us!

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients

Why is this role important to us?

Service Delivery Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the effective support and maintenance of SimCorp Dimension and to all aspects of service delivery around SimCorp Dimension.

Service Delivery Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp. They instruct, coach, and mentor less experienced consultants.

In this key role, you will work on client sites to provide support and solutions to overcome issues encountered by the customer and to optimize the usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and gain experience in a variety of disciplines. You will find yourself working in a dynamic and fast-growing environment for an international company with significant growth potential and career opportunities. If you want to contribute to our growth and develop in a professional environment - grow with us!

Tasks and Responsibilities:

• You will be the key contact for our clients regarding production support and help manage the relationship.
• Establish and maintain a network at several levels at the client, including management, and be regarded as a trusted advisor by the client to build a mutually beneficial long-term partnership.
• Analyze problems and issues which occur in the solutions and the system operations of SimCorp services at clients’ production environment on a wide range of topics collaboratively to provide convincing and timely solutions to our client within agreed SLAs.
• Advise and service our client users in collaboration on configuration maintenance and enhancement by providing solutions related to the usage of SimCorp services and beyond to ensure that the client uses SimCorp services in an optimal, future-oriented way.
• Cooperate closely with other professionals within SimCorp on a global level by way of specialist roles to share knowledge and ensure efficient solutions for the client.
• Act as a coach or mentor and review the work of others. Influence others regarding general practices and procedures within your own field.
• You will be required to work on client sites. Weekend/Public Holiday work is required on occasion. Working extended hours might also be required on occasion.

Your Qualifications:

• Bachelor's degree or equivalent. Knowledge in financial issues - theoretical as well as practical.
• Ideal experience levels vary depending on the position:
  • Associate: Entry-level experience in asset management, funds management, or custodian.
  • Consultant: 3-5 years of experience in the operation and support of front-to-back investment management solutions.
  • Senior Consultant: 5-7 years of experience with a proven track record in the field.
  • Lead Consultant: 7-10 years of experience with leadership capabilities.
  • Principal: Minimum 10 years’ experience within asset management, funds management, or custodian.
• You are good at working on and prioritizing multiple tasks at the same time.
• Forward-thinking nature, service-minded, and an innate drive for problem-solving, motivated, committed, result-oriented, and able to thrive when facing difficulties.
• Solid client communication and presentation skills including listening skills, and fluency in English (spoken and written).

Others:

•  You will be required to be onsite at the client's Central Business District (CBD) location as per project requirements. Otherwise, a hybrid working arrangement will be followed.
• Weekend/Public holiday works are required on occasion (w ill be compensated accordingly)
• Working extended hours might also be required on occasion (w ill be compensated accordingly)

Benefits:

SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since we operate in 30+ offices worldwide, the benefits package may vary from country to country.

Take advantage of this section and indicate the most-valued benefits for candidates, considering training and certification, as well as benefits that can improve a candidate's work-life balance, such as flexible hours, vacation time, work-from-home options, etc. Please note that this may not be possible for multiple location postings due to the difference in benefits.

Next steps:

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. 

 We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

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**We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**