Lead User Experience Researcher

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About the Role

Salesforce is looking for Lead User Experience Researchers to join our Product Research and Insights team in Hyderabad & Bangalore, India. The ideal candidates will have extensive experience in carrying out generative/foundational research for enterprise SaaS and/or technology products. Expertise in Qualitative research will be key to succeed in this role. Candidates from Financial services, Fintech, Enterprise SAAS & IT industries are highly desired.

About the Team

Based on your expertise, you will support one or more of the below clouds.

• Automation and Integration Cloud - In this role you will work on our core products which include Flow Builder, Flow Orchestration, RPA and the entire suite of MuleSoft products. Engineering background is a MUST for this cloud.

• Salesforce Starter - In this role you will execute strategic and tactical research to shape Starter Suite - a suite with tools for marketing, sales, service, and commerce in a simplified, easy to use CRM for growing businesses. You’ll advocate for users who work across departments and are looking for new solutions to manage their customer relationships.

• Financial Services Cloud - In this role they will provide research and insights for Financial Services Cloud, our largest and most mature Industry Cloud. They will deep dive into specific industry sectors and processes to uncover strategic insights for our team.

Desired experience

Lead Researcher: 8-15 years

About You

• You love working in a fast-paced, ever dynamic environment.

• You are enthused about leading product direction with your research insights and find cool new avenues to engage with the product team to infuse user-centric insights into product planning.

• You distill sophisticated problems into insights that inform design, development, and business decisions. 

• You’re passionate about technology. You’re even more passionate about technology users and buyers. 

• You have deep empathy for their everyday struggles and challenges. 

• You always put their needs first, and you’re unwavering in your desire to provide the best experiences for users.

Responsibilities

• Scope and drive research projects that inform product strategy, design, and development, in collaboration with our cross-functional partners across the Automation and Integration space.

• Create relationships with stakeholders and demonstrate the skill to identify gaps in product thinking to recommend appropriate research.

• Conduct generative and evaluative research using a mixture of large-scale research methods (surveys, un-moderated testing, behavioral data analysis, etc.) and small-scale research methods (interviews, moderated concept testing, etc.)

• Synthesize research findings into insights and recommendations and work with collaborators to socialize these findings

• Partner fully with product owners, designers, engineers, competitive intelligence, and other researchers to provide the best possible experience for our users and customers

• Create narratives to frame problems and highlight the business value of potential solutions

• Be a strategic business partner to key executives, helping shape their long-term vision

• Work on fast-paced projects, requiring attention to detail and working within constrained timelines

• Willing and able to work across globally distributed teams

Required Experience / Skills

• For Lead Researcher, minimum 8-15 years of experience conducting research in user experience, product design, or technology contexts

• Proven track record influencing user experience and/or product direction and strategy with actionable insights

• Ability to plan, design, complete and communicate both strategic and tactical research engagements

• Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for partners

• Expert understanding of research methods (qualitative and quantitative) and standard processes

• Experience working in cross-functional teams (e.g. product management, design, engineering)

• Comfortable with basic statistical methods and concepts, and experience working with behavioral signals data

Preferred but not required

• Previous research experience in enterprise iPaaS and/or automation technologies and services

• People management experience

• Experience leading research independently for entire products rather than features

• Flexible to work with global teams across varied timezones

Accommodations

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