Managed Service Associate

1 Month ago • All levels

Job Summary

Job Description

The Managed Service Associate will deliver top-notch service to enterprise-level customers. They will manage projects and administrative tasks on the Mindtickle platform, tailoring solutions to client needs. Responsibilities include developing learning programs, migrating content, communicating with clients, documenting processes, and managing multiple projects. The role requires strong communication, project management skills, and a focus on client satisfaction.

Must have:

Strong verbal and written communication skills
Bachelor’s or Master’s degree (Preferably BCA, MCA, BE in IT)
Ability to thrive under tight deadlines and manage multiple projects
Keen attention to detail and adeptness in comprehending problem statements
Commitment to accuracy and a strong focus on client satisfaction
Team player capable of collaborating with cross-functional teams
Quick learner who can grasp the intricacies of the Mindtickle platform
Proficiency in Project Planning and Time Management
Knowledge of fundamental MS Excel
Familiarity with HTML

8 skills required

8 skills required for this role

Add these skills to join the top 1% applicants for this job

html

excel

communication

team-player

innovation

cross-functional

timeline-management

talent-acquisition

Job Details

Who we are

Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave™: Revenue Enablement Platforms, Q3 2024!

Job Snapshot

We are seeking a talented and proactive Managed Services Associate to deliver top-notch service to our enterprise-level customers. As a part of our dedicated team, you will take charge of projects and handle administrative tasks on the Mindtickle platform, catering to our clients' unique business needs.

What’s in it for you?

Develop and oversee learning programs on the Mindtickle platform.
Execute ad-hoc administrative tasks on the Mindtickle platform.
Facilitate the migration of content files and learning programs from third-party sources to the Mindtickle platform.
Foster strong relationships with other service teams.
Ensure timely communication and updates to clients/internal teams throughout the project lifecycle.
Develop detailed process documents for each client's project.
Efficiently manage multiple projects simultaneously, adhering to SLAs.
Execute tasks with precision and accuracy, while diligently documenting progress for the team and future reference.
Conduct thorough User Acceptance Testing (UAT) and audits before project handovers to clients.
Communicate deliverables to clients/Internal team.
Foster a culture of innovation to optimize work efficiency.

We’d love to hear from you, if you:

Strong verbal and written communication skills.
Bachelor’s or Master’s degree (Preferably BCA, MCA, BE in IT)
Ability to thrive under tight deadlines and manage multiple projects concurrently.
Keen attention to detail and adeptness in comprehending problem statements.
Deep commitment to the accuracy of work and a strong focus on client satisfaction.
Team player capable of collaborating with cross-functional teams to solve business and technical challenges.
Quick learner who can grasp the intricacies of the Mindtickle platform and adapt to new technologies.
Proficiency in Project Planning and Time Management.
Knowledge of fundamental MS Excel (Advanced Excel knowledge is a plus).
Familiarity with HTML

The role is for US shift.

Our culture & accolades

As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.

Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.

Mindtickle is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.