Managed Services Manager

As a Managed Services Manager, you will lead a team of consultants to drive product adoption, retention, and growth across a portfolio of enterprise clients. You will act as a strategic advisor, ensuring clients derive maximum value from the Sprinklr platform while fostering long-term relationships and business expansion.

Key Responsibilities

Client Success & Retention

• Ensure clients achieve measurable value from Sprinklr’s platform.
• Drive adoption of new features and modules across business units.
• Lead renewal and upsell strategies.

Team Leadership

• Manage and mentor a team of Managed Services Consultants.
• Foster a culture of learning, innovation, and customer obsession.
• Conduct regular performance reviews and development planning.

Strategic Consulting

• Translate client needs into tailored Sprinklr solutions.
• Provide guidance on digital transformation, advertising, CCaaS, and social engagement strategies.
• Collaborate with cross-functional teams (Sales, Product, Success) to deliver holistic solutions.

Operational Excellence

• Oversee platform configuration, audits, and optimization.
• Monitor KPIs and ensure SLAs are met.
• Identify and implement process improvements.

Qualifications

• 10+ years of experience in Managed Services, SaaS consulting, or digital transformation.
• Proven leadership experience managing cross-functional teams.
• Strong understanding of advertising platforms (Google Ads, Meta, HubSpot), CCaaS, and CRM systems.
• Excellent communication, stakeholder management, and problem-solving skills.
• Experience with Sprinklr or similar CXM platforms is a plus.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.