Member Experience Specialist

About Carda

Rehab is a pain. So much so that only 10% of qualifying Cardiac and Pulmonary patients attend. At Carda Health, we’ve reimagined rehab. Our program allows patients to complete inspiring, convenient, life-saving therapy remotely.

Who are we?

We are a team of clinicians, data scientists, mathematicians and repeat entrepreneurs. And a few recovering financiers. Our belief is that technology and data, when applied to the right problem, transforms people’s lives and changes even the most entrenched industries. Carda was founded by Harry and Andrew, two friends from Wharton who share a family history of heart disease and experience with poor access to care. We now work with some of America’s largest and top-ranked hospitals and most innovative insurers. We are fortunate to be backed by some of the best investors in the business who have also backed the likes of Livongo, Hinge, Calm, MDLive, and others.

Who are you?

You're energized by the dynamic environment of a rapidly growing startup. Detail-oriented yet capable of aligning tasks with broader company objectives, you're dedicated to enhancing operational efficiency and expanding access to transformative therapies. Your hallmark trait is ownership, driving you to rectify inefficiencies and drive results. Adept at collaboration and communication, you excel in both team management and cross-functional initiatives, achieving outcomes swiftly and effectively.

Position Overview:

The Administrative Assistant will play a critical role in the daily operations of our clinic. This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks simultaneously in a remote work environment. The successful candidate will be responsible for providing administrative support to our member experience & clinical teams, managing patient communications, and ensuring efficient workflow within the clinic.

In a little more detail:

• Patient Coordination: Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications.
• Administrative Support: Assist with daily administrative tasks including call & email management and data entry.
• Customer Service: Provide excellent customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly
• Medical Records Management: Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
• Team Collaboration: Coordinate with our providers, technical support, and other team members to ensure seamless patient care.
• Technical Support: Assist patients and staff with basic troubleshooting of telehealth platforms and other software.

What we look for:

• Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Experience: Minimum of 2 years of administrative experience, preferably in a healthcare setting.
• Technical Skills: Proficiency in Google Office Suite, telehealth platforms, and electronic health record (EHR) systems.
• Communication: Excellent verbal and written communication skills.
• Organization: Strong organizational and multitasking abilities, with keen attention to detail.
• Customer Service: Demonstrated customer service experience with a patient-centered approach.
• Confidentiality: Understanding of HIPAA and patient privacy regulations.
• Adaptability: Ability to work independently in a remote setting and adapt to changing priorities.