Multimedia Producer

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. We are a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

Position Overview

Create compelling video content that drives brand awareness and engagement for a fast-growing 260-person enterprise startup. This role combines creative storytelling, technical expertise, and marketing sensibility to produce high-quality video content across all marketing channels.

Key Responsibilities

• Conceptualize, shoot, and edit marketing videos including product demos, customer testimonials, brand stories, and social media content
• Own end-to-end video production process from pre-production planning to final delivery
• Create engaging content optimized for different platforms (LinkedIn, YouTube, Twitter, website)
• Develop storyboards and scripts in collaboration with marketing team
• Manage video project timelines and prioritize multiple productions
• Maintain company's video asset library and organize footage
• Direct and film interviews with executives, customers, and team members
• Create motion graphics and animations for product features and data visualization
• Ensure consistent brand voice and visual style across all video content

Technical Skills

• Expert proficiency with professional video equipment (cameras, lenses, lighting, audio)
• Advanced video editing skills using Adobe Premiere Pro and After Effects
• Experience with audio recording and mixing
• Proficiency with motion graphics and animation
• Knowledge of color grading and color correction
• Understanding of video compression and delivery formats
• Experience with live streaming and virtual event production
• Familiarity with green screen and compositing techniques

Creative Skills

• Strong visual storytelling ability
• Excellence in composition and lighting
• Creative approach to B2B/enterprise content
• Eye for detail in editing and post-production
• Ability to create compelling narratives from technical content
• Understanding of pacing and engagement techniques
• Experience with interview direction and talent coaching

Marketing Knowledge

• Understanding of content marketing principles
• Experience creating conversion-focused video content
• Knowledge of video SEO and platform optimization
• Familiarity with marketing analytics and metrics
• Understanding of B2B/enterprise marketing needs
• Experience with A/B testing video content
• Knowledge of social media video best practices

Required Experience

• 5+ years of video production experience
• 3+ years creating marketing or branded content
• Portfolio demonstrating range of video styles
• Experience working with enterprise/B2B brands
• Bachelor's degree in Film, Video Production, or related field
• Track record of meeting engagement metrics

Technical Requirements

Equipment Proficiency

• Professional cameras (Sony, Canon, or similar)
• Professional audio equipment
• Lighting systems
• DaVinci Resolve or similar color grading tools
• Adobe Creative Suite
• Motion graphics software

Software Knowledge

• Adobe Premiere Pro
• Adobe After Effects
• Adobe Audition
• Adobe Photoshop
• Video compression tools
• Project management software

Desired Qualities

• Self-motivated with strong project management skills
• Excellent communication and collaboration abilities
• Ability to translate marketing objectives into creative concepts
• Comfortable working independently and with teams
• Adaptable to feedback and changing priorities
• Strong attention to detail and quality standards
• Ability to work within brand guidelines while pushing creative boundaries

Performance Expectations

• Produce 3-4 high-quality videos per month
• Meet engagement and conversion targets
• Maintain consistent production schedule
• Quick turnaround on time-sensitive projects
• Regular reporting on video performance metrics
• Continuous improvement in production quality

Reporting Structure

• Reports to Content Marketing Manager or CMO
• Collaborates with Marketing, Product, and Sales teams

This is a full-time, permanent position that will significantly impact our brand presence and marketing effectiveness through compelling video content.