Officer, Programs Management & Delivery Support

Key Responsibilities

• Program Planning & Execution
• Assist in developing program plans, schedules, and budgets in alignment with strategic priorities.
• Support subject matter experts (SMEs) and key stakeholders in defining objectives, deliverables, and success metrics.
• Coordinate program activities and ensure timely completion of milestones.
• Schedule and allocate consultants to projects based on skills, availability, and utilization targets.
• Governance & Documentation
• Develop and maintain standard program/project management templates, including project charters, RAID logs, status reports, and change request forms.
• Ensure all program documentation complies with governance standards and is easily accessible to stakeholders.
• Maintain central repositories for project documentation, frameworks, and templates.
• Create reusable methodologies, tools, and delivery frameworks to standardize delivery across engagements.
• Monitoring, Reporting & Control
• Track program performance against agreed KPIs and deliverables.
• Prepare and update dashboards, program reports, and executive summaries.
• Maintain risk and issue registers, escalating items where required.
• Support compliance with organizational program governance frameworks.
• Stakeholder Coordination
• Schedule and facilitate meetings, workshops, and stakeholder briefings.
• Follow up on action items and ensure timely resolution of issues.
• Support collaboration between internal teams and external partners to ensure delivery alignment
• Process Improvement & Knowledge Management
• Identify and recommend opportunities to streamline delivery processes.
• Conduct post-program reviews and document lessons learned.
• Capture, organize, and share project knowledge, best practices, and institutional learnings to strengthen delivery capabilities.
• Enhance and update templates to reflect best practices and lessons learned.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Project Management, Business Administration, or other related field.
• Minimum of 2–3 years of proven experience in program or project management, preferably within a consulting environment.
• Professional certification in project management (such as PRINCE2, PMP, CAPM, or Agile/Scrum) is highly desirable.
• Proven experience in developing and managing program documentation, templates, dashboards, and governance frameworks.
• Strong background in scheduling, resource planning, and workload allocation across multiple projects.
• Demonstrated ability to apply process improvement methodologies and create standardized tools/frameworks for delivery.
• Excellent analytical and problem-solving skills, with the ability to track performance metrics and ensure alignment with organizational objectives.
• Proficiency in project management and collaboration tools (e.g., MS Project, Asana, Jira, Trello, SharePoint, or equivalent).
• Strong interpersonal and communication skills, with the ability to coordinate multiple stakeholders across different teams and regions.
• High attention to detail, organizational discipline, and ability to manage competing priorities under pressure.