Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.
Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.
We are currently seeking an Onboarding Consultant to serve as founding members of our Sydney office and ANZ Organisation.
The Customer Onboarding Consultant serves as the main point of contact for the customer from the time that the account has been booked, through the onboarding phase of the customer journey. Day to day you will be expected to work with your customers setting them up for success through tasks such as delivering project kick off calls, scheduling install dates, working with the menu and guest teams, configuration tasks and overall acting as their project manager.
As a founding Onboarding Consultant, this is an opportunity to build something meaningful from the ground up where you will be an early member of our team that is transforming the way restaurants operate locally. By understanding their unique needs, you will develop a customized solution that helps Australian business thrive. We need your passion and expertise to help us build the Toast brand in your geographic territory.
Your work will have an immediate and lasting impact, requiring a blend of operational expertise, and a founder/ entrepreneurial mindset. As the cornerstone of this function in this region, you will collaborate closely with the Onboarding Director, Sales Leadership and Account Executives, Product Team members and other stakeholders to lay the foundation for sustainable success in the AU region.
The role offers autonomy, the chance to navigate ambiguity, and the opportunity to create frameworks, processes, and initiatives that will define the region’s growth for years to come.
If you are passionate about customers, the hospitality industry, and are excited at the prospect of joining a small, growing team with lots of opportunities ahead and where you will have a direct impact on the future growth of our international business - read on!
This is a hybrid role located in Sydney. We are seeking a candidate who currently lives in Australia. We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. You'll be expected to be in the office twice a week (office location in Sydney is TBD).
Implementation timelines and Scheduling - The Customer Onboarding Consultant is responsible for ensuring all installation dates are scheduled and customer timelines are met.