Operations Lead (Card)
Job Summary
Job Description
Binance, a leading global blockchain ecosystem, is seeking an Operations Lead (Card). This role involves leading and launching card/pay projects, overseeing operational processes, ensuring regulatory compliance, analyzing performance metrics, managing vendor relationships, handling escalated issues, and ensuring timely resolution of card disputes and accurate settlements. The ideal candidate will have 8-10 years of relevant operations experience, specifically in the card/payments domain, and experience working with global teams across product, customer service, tech, risk, and finance. Binance offers the opportunity to shape the future of blockchain, collaborate with talented individuals, work on innovative projects, and grow professionally in a results-driven environment.
Must have:
- 8-10 years of operations experience
- Card/payments domain experience
- Experience with global teams
- Proven vendor relationship management
Good to have:
- Handle escalated issues
- Manage card dispute operations
- Ensure accurate settlements
- Work with global teams
Perks:
- Shape the future with a leading blockchain ecosystem
- Collaborate with world-class talent
- Tackle unique projects with autonomy
- Results-driven workplace with growth opportunities
- Competitive salary and benefits
- Work-from-home arrangement
1 skill required
Job Details
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities:
- Lead, project manage and launch Card/Pay projects to success with internal and external stakeholders
- Oversee and improve all operational processes and activities
- Ensure compliance with regulatory requirements and industry standards
- Work with internal and external stakeholders to monitor and analyze card operations performance metrics
- Manage vendor relationships and contracts related to card production and services while ensuring SLAs are met
- Handle escalated issues and complex cases related to card operations
- Ensure all card dispute operations are resolved in a timely fashion
- Ensure settlements and reconciliation are setup accurately
- Support all operations post project live with relevant stakeholders
Requirements:
- 8-10 years of relevant operations experience
- Experience in the card/payments domain
- Experience working with global teams including (product, customer service, tech, risk, and finance)
- Proven experience managing vendor relationships
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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About The Company
Binance is the world’s leading blockchain ecosystem and cryptocurrency infrastructure provider with a product suite that includes the world's largest digital asset exchange and much more.
Trusted by over 200 millions of users worldwide, the Binance platform is dedicated to increasing the freedom of money for users, and features an unmatched portfolio of crypto products and offerings, including: trading and finance, education, data and research, social good, investment and incubation, decentralization and infrastructure solutions, and more.
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