Ops Support Specialist I

As a Ops Support Specialist I, you will play an integral part in Penumbra's manufacturing process. You will be responsible for the the support and implementation of MES activities, including day-to-day MES issues, analytics issues, and special instruction requests (NCR, DA, ECO). You will work with Manufacturing users to ensure they have the knowledge and tools to perform daily system activities. You will also participate in change management and project tasks. You will Perform all duties in alignment with business objectives, service level agreements, and the Quality Management System (QMS).

What You'll Work On:

• Provide day-to-day MES support to Manufacturing users
• Facilitate the MES special instruction support (NCR, DA, ECO) process and adhere to service level agreements (SLAs)
• Support the MES implementation strategy while participating in a cross-functional team.
• With limited direction, applies experience with computers, software systems, and the MES to investigate and solve support and implementation issues.
• Participate in brainstorming, process mapping, and user acceptance testing (UAT) sessions as part of MES workflow and functionality development.
• Use knowledge of existing operations tools, systems, and production processes to identify opportunities for improvement.
• Communicate issues and needs from users to system support and development teams.
• Coach and train system users on day-to-day use of the MES.
• Provide onsite MES hypercare support as required, to ensure successful implementation.
• Maintain a Safe and Compliant work environment
• Ensure that health and safety guidelines are followed at all times

What You Bring:

• A Bachelor’s degree from an accredited college / university or 3+ years of Operations experience in a medical device or regulated industry, or equivalent combination of education and experience.
• Ability to analyze the production processes
• Experience with change control processes
• Experience with SAP PTM and Master data management.
• Good oral, written, interpersonal and teamwork skills required
• Ability to accomplish tasks with a high degree of accuracy and attention to detail
• High level of proficiency in MS Office products including Word, Excel, and Power Point

Working Conditions:

General office, laboratory, and cleanroom environments. Willingness and ability to work on site. May have business travel from 5% - 10%. Potential exposure to blood-borne pathogens. Requires some lifting and moving of up to 25 pounds. Must be able to move between buildings and floors. Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day. Must be able to read, prepare emails, and produce documents and spreadsheets. Must be able to move within the office and access file cabinets or supplies, as needed. Must be able to communicate and exchange accurate information with employees at all levels on a daily basis.

Annual Base Salary Range: $70,000 - $81,000/yearly

We offer a competitive compensation package plus a benefits and equity program, when applicable.

Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

What We Offer

• A collaborative teamwork environment where learning is constant, and performance is rewarded.
• The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases.
• A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, short and long-term disability insurance, 401(k) with employer match, an employee stock purchase plan, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s).

Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies. Penumbra designs, develops, manufactures, and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need. Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organization in the United States, most of Europe, Canada, and Australia, and through distributors in select international markets. The Penumbra logo is a trademark of Penumbra, Inc.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local laws.

If you reside in the State of California, please also refer to Penumbra's Privacy Notice for California Residents.

For additional information on Penumbra’s commitment to being an equal opportunity employer, please see Penumbra's AAP Policy Statement.