Practice manager

2 Months ago • All levels

Job Summary

Job Description

The Solution Director Robotics is responsible for leading the strategy, development, and execution of robotics solutions for clients. This role involves managing robotics labs and customer experience center demonstrations to effectively showcase the company's capabilities. The director will support client visits, proofs of concept (PoCs), and pilot programs, collaborating with internal teams and customers to align technical delivery with business goals. Responsibilities also include team management, identifying new opportunities, managing customer relationships, and growing the practice area. They must track projects, ensuring first-time-right delivery. This role also oversees the development of a competency framework, manages reusable assets, and promotes consistent usage to improve delivery speed and solution quality.

Must have:

Guide, manage, develop, and engage the team for enhanced productivity and capability building.
Identify new opportunities and areas and initiate solution/framework development.
Manage relationships with customers to proactively understand their needs and ensure high customer satisfaction.
Plan, grow, and sustain the Practice Area through pre-sales and proposal defense.
Track and review identified projects and engagements for first-time-right delivery.

Perks:

medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
employee assistance program
401(k) retirement plan
10 days of paid time off per year
10 paid holidays per year

2 skills required

2 skills required for this role

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cross-functional

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Job Details

Job description:

Job SummaryThe Solution Director Robotics is responsible for leading the strategy, development, and execution of robotics solutions for clients. This role includes managing the setup and operations of robotics physical labs and customer experience center demonstrations, ensuring they effectively showcase the company s robotics capabilities. The director will also support client visits, proofs of concept (PoCs), and pilot programs, working closely with internal teams and customers to align technical delivery with business goals. Key ResponsibilitiesPhysical Labs & Customer Experience CentersDesign, implement, and maintain robotics labs and demo areas that reflect real-world scenarios.Oversee technical demonstrations to highlight robotics solutions during client visits and executive briefings.Continuously update lab content and capabilities to align with evolving solution offerings.Client Visits, PoCs, and PilotsPlan and manage client visits in collaboration with sales and delivery teams.Lead the execution of robotics PoCs and pilots, ensuring technical and business objectives are met.Act as the primary point of contact for solution-related discussions with clients during pre-sales and early-stage implementation.Solution Development & Business GrowthLead the Robotics Solutions team to contribute to both existing (EN) and new (NN) business development.Work with cross-functional teams to translate client needs into actionable solution roadmaps.Ensure that solution architecture supports scalability, reliability, and performance.Capability Building and Team DevelopmentDevelop a competency framework for robotics technologies, including hardware platforms, autonomy, AI, and system integration.Identify skill gaps within the team and establish training or hiring plans to address them.Foster technical depth and collaboration across engineering and solutioning roles.Reusable Assets and Internal PracticesEstablish and maintain a repository of reusable solution assets, accelerators, and frameworks.Promote consistent use of these assets to improve delivery speed and solution quality.Regularly review asset usage and impact to ensure they meet business and client needs.

To guide| manage| develop and engage the team for enhanced productivity and building capability
To identify new opportunities and areas and initiate solution / framework development
To manage relationship with customers to proactively understand their needs and ensure high customer satisfaction scores and down-stream revenue
To plan| grow and sustain Practice Area through pre-sales and proposal defense
To track and review identified projects and engagements for first time right delivery| (e.g. Platinum or other identified accounts) or where the practice may be the primary owner for the customer

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.