Principal Site Reliability Engineer (Prisma Access)

Company Description

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Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

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Due to government environments this position supports, the role requires US Citizenship.

Your Career

Palo Alto Networks runs a large infrastructure and is one of the biggest GCP customers. As a Principal SRE, you'll be at the forefront of building and maintaining highly reliable, scalable, and secure cloud infrastructure within a FedRAMP compliant environment. You'll drive operational excellence, champion SRE best practices, and work collaboratively to ensure our systems are robust and performant. This includes automation, architecture, performance, observability, troubleshooting, security, and reliability.

Our Infrastructure Platform stack includes Terraform, Kubernetes, GitLab CI/CD, GitOps, Prometheus, Grafana, Loki, Docker, GCP, Backstage, MySQL, PagerDuty, FireHydrant, Python, Bash, Java, NodeJS and Go.

Your Impact

• Design, build, and operate reliable, secure Cloud infrastructure across multi-cloud environments.
• Ensure applications are production-ready, scalable, and resilient, collaborating closely with developers, researchers, data scientists, and security experts
• Develop expertise in new technologies and rapidly integrate them into our existing infrastructure, embracing continuous learning and the adoption of AI tools
• Develop tools and automation frameworks, championing Infrastructure as Code (IaC) and Monitoring as Code (MaC) principles
• Automate robust deployments and orchestrate end-to-end monitoring and alerting solutions
• Participate in on-call rotations with SRE and Dev teams to support critical business and production systems
• Lead root cause analysis of critical business and production issues, driving improvements and preventing recurrence
• Contribute to the success of SRE and DevOps initiatives, aligning technical decisions with business goals and understanding their impact

Qualifications

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Your Experience

• Must be a US Citizen to be considered
• 7+ years of experience in Infrastructure, SRE, or DevOps roles required
• BS or MS in Computer Science, a related field, or equivalent professional experience required or equivalent military experience required
• 4+ years of experience with AWS and GCP and expertise in their architecture, services, advanced cloud networking, and PKI concepts
• Expertise in troubleshooting and resolving cloud infrastructure and service issues, identifying root cause and devising effective solutions for high volume transactions
• Proficiency with Python and shell scripting for automation; Golang is a plus
• Proficiency in Infrastructure as Code (IaC) with Terraform and Helm, leveraging AI tools for development
• Solid experience with Kubernetes, container networking, and container workloads.
• Strong Linux administration skills
• Proficiency with CI/CD pipelines, GitOps principles, GitLab, and Jenkins
• Excellent written and verbal communication skills, with the ability to collaborate effectively and rally support across teams
• Self-disciplined, self-managed, and highly driven with a strong sense of ownership and urgency
• Ability to adapt quickly to evolving cloud technologies, security threats, and advancements through continuous learning
• Able to understand and address customer needs effectively, and provide RCA to customers
• Understanding how technical decisions impact the business and aligning cloud operations with business goals

Additional Information

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The Team

Our engineering team is at the core of our products – connected directly to the mission of preventing cyberattacks. We are constantly innovating – challenging the way we, and the industry, think about cybersecurity. Our engineers don’t shy away from building products to solve problems no one has pursued before.

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.and downtime.