Product Marketing Community & Advocacy Co-Op

This is open to Juniors and Seniors and is a full time co-op. This role is HYBRID and you must be located in the Boston area (2 days a week in the office is required)

As a Community & Advocacy Co-op on the Product Marketing team, you’ll support programs that bring customers together and strengthen their connection with Toast. You’ll gain hands-on experience in community building, customer advocacy, and event coordination by working on initiatives for the Toast Community (think of it like a customer networking hub where restaurant owners and operators connect, share advice, and learn from each other), the Customer Advisory Board (CAB) (a group of customers who share feedback and help shape Toast’s future), and the Toast Community Awards (our annual program celebrating customers doing amazing things in their businesses). You’ll also help bring joy to our community through our Surprise & Delight initiatives, special moments where we celebrate and thank our customers in creative ways.

This is a great opportunity to learn how companies build relationships with customers, create engaging experiences, and manage programs that drive customer loyalty.

About this roll\* (Responsibilities)

Community Engagement & Content

• Create engaging content, drive conversation, and collaborate cross-functionally to deliver valuable resources and insights to customers in the online Toast Community.
• Draft and proofread short updates, event invites, and customer stories to keep members informed and engaged.
• Partner with cross-functional teams to create content that highlights customer success and community programs.
• Help organize Surprise & Delight initiatives to celebrate our customer community in fun and unexpected ways.

Program Support & Events

• Support the Customer Advisory Board (CAB), which brings together Enterprise through SMB customers to provide feedback and guide Toast’s roadmap.
• Assist with preparation, note-taking, and follow-ups for CAB meetings (virtual and in-person), leveraging AI tools and processes to streamline follow-up and drive an AI-first approach.
• Contribute to planning the 2026 Toast Community Awards and other customer-facing programs like Thrive and the Customer User Conference.
• Support community-led virtual user groups by partnering with community leaders to plan, promote, and coordinate customer-led online events.

Organization & Research

• Track basic engagement metrics from community and program activities, and share insights with the team.
• Research creative ways other companies build communities and recognize their customers.
• Provide ideas to improve programs and keep customers engaged.

Do you have the right ingredients\*? (Requirements)

• Junior or Senior pursuing a Bachelor’s degree (Marketing degree is a nice to have).
• Strong written and verbal communication skills.
• Comfortable engaging with people and building connections.
• Curious, creative, and excited to learn.
• Experience with event planning or community building is a plus.

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread\* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

\*Bread puns encouraged but not required

#LIDNI

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.