Product Marketing Lead

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

📍London | £94,000 - £120,000 + Benefits | We will stop accepting applications for this role at 12pm on Thursday 22nd May

We’re looking for several Product Marketing Leads who will play a major role in shaping product strategy and quality in one of the four following collectives — Payments, Borrowing, Core Banking or MonzOS. You’ll be responsible for strengthening our product-market fit in a range of existing products, and supporting the development of new products inside your collective. A few of these collectives require managing 1 to 2 PMMs as well.

Core Banking is the bit of our business that builds our accounts products (current, joint, Under 16s), our subscriptions products (Extra, Perks and Max), and builds experimental new products. We’re gearing up for our next phase of growth, from 10 million to 20 million customers and have a lot to get done.

Payments is the team behind our money movement products — making it easy, fast, and secure for users to send and receive money across borders and currencies. We're expanding quickly, with ambitious plans to grow our reach to dozens more global destinations. There's a lot to build, and you'll be right at the heart of it.

Borrowing is where we build products that help people access credit responsibly and confidently, whether that’s through Loans, Flex (our credit card), Home Ownership tools, Overdrafts, or smarter Credit Insights. We’re focused on making borrowing simpler and more transparent, and there’s a big roadmap ahead as we scale to support more customers with their financial goals.

Search & Recommendations is the system that combines all of Monzo’s products into one cohesive, seamless experience for our users. It’s an operating system that joins the dots in your financial life, giving you more momentum the more you use Monzo. We’re responsible for building tools like Search, evolving our app structure, and recommending products to users.

What You’ll Be Doing:

• Making products that people want. Product Marketers at Monzo work within product squads. Your objective will be to increase the number of customers using our products, and your key output will be the quality of the products we ship.
• Helping us understand the world outside of Monzo. You’ll be responsible for bringing the outside world into your team and making sure that they know how to win. This means leading market intelligence, working hand-in-hand with researchers, developing segmentation, creating ideal customer profiles and other key tools.
• Answering big strategy questions. You’ll be a key member of working-groups that grapple with abstract, strategically-important topics that will shape the future roadmaps of our products, e.g. “what should a joint account look like at Monzo?”
• Developing punchy product positioning. You’ll lead the creation and refinement of clear, compelling value propositions and product positioning. You’ll oversee the creation and testing of messaging that differentiates our products in the market and motivates our customers to take actions.
• Overseeing product launches. You will be a key partner to the marketing organisation. You’ll identify the right times for products to ship and you’ll inform how we go-to-market. You’ll review work and make sure the quality bar is held high.

You should apply if:

• You are a seasoned product marketer, or you have adjacent experience in product management, product strategy or experience wearing multiple hats in a startup.
• You know how great products are made. You have experience in making things that people love (or at least use a lot). This doesn’t necessarily have to be in tech or in banking. Please apply if you’ve helped to make great products, full stop.
• You know what great positioning looks like. You have a track record of writing (and validating) compelling product positioning. You understand how to create clarity and differentiation with words and images.
• You know what great market intelligence looks like. You’re good at understanding the world and using that knowledge to inform decisions. You get customer insight from any source you can find and are comfortable analysing different types of data.
• You’re comfortable working in complex environments. You have experience working on hard problems or in fast-paced, dynamic teams. You’ve worked with lots of people at different levels and disciplines. You cut through complexity quickly.
• You’re happy being accountable for results. You have a track record of achieving ambitious business results, and you’re comfortable being assessed on that basis. You know how to prioritise your work for maximum impact.
• You’re a leader and a mentor. You're comfortable in helping the people around you work better, smarter and faster. You’re an experienced coach or manager and you’re comfortable challenging people when the quality bar needs to be higher.
• You can set strategy and rally people around it. You’re confident in taking on abstract questions and charting a path to the answers. You know how to bring others on the journey and build consensus around your recommendations.

The Interview Process:

Our interview process involves four main stages:

1. Recruiter Call (30 mins)
2. Initial Call (45 mins)
3. Case study presentation (45 minutes)
4. x2 Interviews via Google Meet (x2 60 mins)

Our average process typically takes 3-4 weeks, but we’ll work around your availability.

You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during the application process, please email us at any point on core-hiring@monzo.com

What’s in it for you:

💰Salary is £94,000 - £120,000 ➕ stock options 

📍This role will be based out of our London office next to Liverpool Street station in a hybrid approach of office based and home working.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here 

#LI-JB1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊