Product Operations II, Collections

About Nubank

Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world’s largest digital financial services platforms, serving more than 100 million customers across Brazil, Mexico, and Colombia. As one of the leading technology companies in the world, Nu leverages proprietary technologies and innovative business practices to create new financial solutions and experiences for individuals and SMEs that are simple, intuitive, convenient, low-cost, empowering, and human. Guided by its mission, Nu is fostering access to financial services across Latin America.

Our Product Operations Team

At Nubank, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services, we had to recreate them from our early days completely. We needed professionals who could navigate from business strategy to project management for this endeavor, from risk assessment to cross-team alignment. That's how and why our Product Operations team was born. A quarter Product Manager, a quarter Business Analyst, a quarter Management Advisor, and a quarter… Something else? Product Ops are the ultimate owners of Nubank's operations, ensuring that projects and processes run efficiently.

You can read more about it in our blog

and get some insights into how we work.

About the team:

We are seeking a candidate to manage the complex partnerships responsibilities of our squad, particularly focusing on the sale of non-performing loans (NPLs). NPL Sale involves selling portfolios of loans that are in default or unlikely to be paid back fully, to third-party investors. The initial emphasis will be on the Colombia portfolio, where the candidate will ensure the successful execution of this process for the first time via platform. This role involves collaborating with multiple internal and external stakeholders.

We are looking for an autonomous candidate with some background in third-party management and experience in project management with multiple stakeholders. The ideal candidate should also have an understanding of process management.

Responsibilities will include:

• Oversee the implementation of the portfolio sale in CO, ensuring successful implementation of a platform and engaging effectively with third parties and potential investors in purchasing the non-performing loans.
• Collaborate and maintain strong relationships with internal and external stakeholders to ensure all project requirements are met.
• Coordinate and manage post-sale processes with external partners, ensuring contract conditions are adhered to and processes are efficient and optimized.
• Continuously enhance the NPL Sale process to improve outcomes and efficiency.

We're looking for an experienced Product Operations who has:

• 5+ years of experience in similar roles
• Previous experience in Collections.
• Fluent or native Spanish and English
• Proven experience building roadmaps for tech products
• Genuine curiosity about a technical ecosystem that supports all of our products. Having been exposed to third party banking integrations is a plus.
• Proven track record designing and improving processes within a business area of the company encompassing third parties.
• Overall business acumen. Understanding the unit economics of different financial services products is a plus.
• Capacity to navigate in ambiguous situations, managing challenging stakeholders in a fast-paced environment.
• Outstanding communication skills; ability to communicate concisely and effectively across all levels of the organization
• Demonstrable track record of tactical stakeholder management
• Experience building partnerships from inception to delivery

Core Benefits:

• Equity at Nubank
• Health insurance
• Vacations of 15 workdays
• NuLanguage - Language learning program
• Parental leaves

Diversity and Inclusion at Nu

We want to build products and experiences for everyone who wants to take back control over their finances, that's why we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation or background. We are proud to say that 30% of our team recognize themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is a very important part of our culture. At Nu, everyone has the opportunity to speak up and participate, grow and share ideas.